Pullman Phu Quoc Beach Resort Bewertungen

Antwort der Unterkunft: Dear valued guest, Thank you for sharing such a wonderful review! We’re thrilled to hear you enjoyed your stay and appreciated the convenient location, airport shuttle, and night market service. It's great to know you enjoyed our outdoor pool, beach access, and the variety at breakfast—especially the fresh mangoes!We look forward to welcoming you back for another fantastic stay at Pullman Phu Quoc.Warm regards,Duong NguyenGuest Experience Manager

Antwort der Unterkunft: Dear valued guest,Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed many of the amenities we offer, including our wide pool, complimentary shuttle service, and entertainment programs, as well as our bike, kayak, and SUP rentals. We’re also happy to know that our team’s English communication was helpful during your stay.We sincerely apologize for the disturbance caused by the wedding ceremony on the beach. We understand that the noise from the event affected your experience, and we’ll work on improving our communication with guests to ensure such events are managed with minimal impact on the peaceful atmosphere of the resort.Regarding the mango bingsu, we are sorry to hear it did not meet your expectations despite being the favourite dessert. We appreciate your honest opinion, and we’ll look into reviewing the recipe to ensure it aligns with guest preferences.Lastly, we completely respect your preference for more eco-friendly resorts, and we appreciate you choosing us despite the areas for improvement. Should you decide to return to Pullman in the future, we’ll strive to provide an even better experience. Thank you again for your valuable insights.Best regards, Duong Nguyen Guest Experience Manager

Antwort der Unterkunft: Dear Wai ting,Thank you so much for sharing your wonderful experience with us! We are delighted to hear that you enjoyed your stay and were pleased with our friendly and polite staff, as well as the cleanliness of the room. It’s also great to know that you appreciated the variety of our breakfast and the refreshing mango smoothies at the pool bar!We’re glad that you made the most of our private beach and pool, and found our airport shuttle service and convenient transportation options helpful. Your feedback truly means a lot to us, and we’re so happy to have provided you with a memorable stay.We hope to welcome you back to Pullman Phú Quốc in the future!Best regards,Duong NguyenGuest Experience Manager

Antwort der Unterkunft: Dear NominAzure,Thank you so much for choosing us to celebrate your honeymoon! We're thrilled to hear you had such a wonderful stay and enjoyed the room. It was our pleasure to make your special occasion even more memorable. We can't wait to welcome you back for another fantastic experience!Warm wishes,Duong NguyenGuest Experience Manager

Antwort der Unterkunft: Dear Mei Choi,Thank you for your detailed feedback. We apologize for the inconveniences you experienced during your stay, particularly regarding cleanliness and missing amenities. This is not the standard of service we strive to provide, and we will address these issues with our team to ensure improvements are made.We appreciate your comments and hope to have the chance to provide you with a much better experience on your next visit.Warm regards,Duong NguyenGuest Experience Manager