Kobi Onsen Resort Hue, Affiliated by Meliá

It’s a nice hotel quite clean and good service the Onsen Spa is amazing. Good breakfast just the coffee is not so nice good sushi better don’t eat the steak. But in total a good hotel the pool was in renovation so we got the onsen complementary which was nice

Overall I had a great experience until the last night ( Saturday night) when the hotel was fully booked for some kind of very wild Vietnamese people- big families with around 50 kids of different ages ( they came to celebrate the birthday) in total who ruined my sleep at 5:40am and then again ( after I told them to shut up) at 07:40 am so I couldn’t fall asleep anymore ( I worked till 01:00 am and wanted to sleep at least till 0900)🤦🏼♀️ Their kids are running the hallway from early morning screaming with doors opened into their rooms where their parents are shouting at each other ( those uneducated people from the villages can’t talk quite). You can hear it with your door closed very loudly ( my alarm rings even quieter). The evening before they were singing karaoke in the meeting room next to the lobby bar ( in the main building), so I could hear it in my room on 5th floor. I don’t understand why hotel management allows these such big groups which don’t even know to to respect other guests especially in 5* hotel to stay at such famous brand hotel ( Meliá) . Those kind of the LOCAL guests just ruin the image of the hotel! I pay money for 5* hotel to have a good sleep, but not to be disturbed by other guests 24/7 who have no manners and do not teach their kids how to behave in such places. My suggestions for a light sleepers to AVOID this hotel on WEEKENDS as you probably won’t be able to sleep. I have been living in Vietnam for 7 months ( mostly in 4-5* hotels ) and noticed that is a common practice for some Vietnamese to gather whole village and book 5* star hotel for weekends for celebrations. I had the same issue in very nice 4* hotel in Hoi A where I stayed during 6 weeks. Every weekend it was a nightmare for me (in the night and early morning!). In all other aspects if you come to Kobi during the week this is amazing hotel! Beds, views, ONSEN, breakfast….and staff are amazing! Thanks to everyone who works in this hotel for providing a high quality service.

Facilites are amazing! Although they do charge seperately for these which I found a bit strange. Rooms & bed were very comfortable as well as breakfast & room service being delicious. Customer service in the spa & reception could use some work as communication and organisation seem to fall short. Location is quite far out of the center but if you're visiting for the resort it isn't an issue. We did a coffee making class which was really fun!

It's definitely Gem of Hue! The resort is distance from town. Leaving of busy street and beep beep sound. The koi pool and paddy field view from our room chase some of the hot for this summer. The staff are helpful and supportive. Onzen is professional and clean. We're having a great time of stay on this spacious resort.

This was definitely the best place I stayed at it Vietnam. Everything exceeded my expectations and the staff went beyond to help me, to greet me and to make my stay so convenient and relaxing 👌 The whole Resort was wanted daily and even the maintenance staff had smiles on their faces. The restaurant and breakfast was delicious and had lots of options for fellow vegetarians and the staff Cuc was so lovely! I’d stay here again for a relaxing escape to completely zen out. I had the Swedish massage- best massage in Vietnam so far and I’ve had many. Can’t recommend it enough and truly thankful to all the staff for making my stay so beautiful! Thank you!

An excellent spa complex with a great hotel breakfast and bonuses in the form of complimentary gifts from the hotel.