La Quinta Inn by Wyndham Phoenix Sky Harbor Airport

Not very clean, not very nice, they didn’t refund my deposit, customer service was terrible. We were flying in late at night from another state and tried to verify our reservation and airport pickup service two nights in advance and when we called the person at the front desk said she didn’t know how to check in the computer and told us to call the next day and talk to someone else. Called the next day to confirm and they did confirm the reservation but were short with me saying they would not have hotel pickup and we would have to get an Uber, not friendly at all. Flew in and finally got there and as we were checking in late at night another customer in front of us was upset because he had prepaid for a room and they insisted he pay again. Even though he had a receipt they wouldn’t allow him to check in. They didn’t attempt to problem solve with him just told him too bad and he left, upset and without a place to stay at 1230am. It was late at night and we were just glad there wasn’t a problem with our reservation. Our room looked old and not nearly as nice as the photos had been. Somehow after our stay we noticed we had picked up a contagious rash and our first thought was this motel but how can we prove it?

We cancelled the room due to a bad experience during our previous stay and let go of our room rate.

Hotel stay was good has a issue but was solved in a timely care manner. Would stay here again for the price room was clean breakfast was good nice clean eating area. Hotel staff was very nice and mindful of my issue and was fixed quickly

Had to move to 4 different rooms until I finally said forget it. Rooms smelled like cigarette and mold. They went to spray odor spray but didn’t make a difference at all. I had to go and buy candles and odor eliminator spray. If my children were not in icu and I didn’t need a quick play to stay that was prepaid I would have left. The staff was nice and tried to accommodate us but the hotel is just old and needs to be renovated, not just a fresh coat of paint. Oh and hotel is supposed to be non-smoking.

Place got me in ASAP thanks lots other places made up a new policy

這家酒店比較老舊，設施也很古老，有機場接送車，人員禮貌熱情，但是還是太貴了，感覺不值這個價錢。