The Heid Lofts By Reside, A Wyndham Residence

such a hotel apartment, with laundry and fully functional kitchen. near chinatown and philly reading market

The longer we stayed the lesser the points became. When we checked in, at first glance everything was 5 stars. WiFi and location are definitely 10/10 for me. My first issue was with the refrigerator not working, I lowered the temp to the lowest possible setting but nothing changed and I notified the front desk and they said they would send someone to check within an hour and that person never showed up I’m not sure if they came while we were out but when we came back the refrigerator was still warm. This issue was never fixed up to the day we checked out. It was very disappointing as I had baby food that needed to be refrigerated. The blinds in the bedroom do not block out any light at all and our room was opposite a parking lot which head very bright lights all night long it was so hard to fall asleep I hope the property can have better curtains or blinds. Secondly, I’m not sure if I missed it somewhere about them not offering house keeping, at least there’s a washer and dryer so I just washed the towels on my own. We stayed 6 nights and no one ever came to refresh the rooms or even add more toilet paper or garbage bags. The floors were visibly dirty and dusty like they haven’t been vacuumed in months. The 9th floor common area was so filthy, the toilet was so dirty and smelly, the couch was so dirty I couldn’t even sit on it. The central cooling/heating system makes a strange long noise every now and then and it kept waking up my child. I could find any way to turn it off and that was very frustrating.

Nice room, but the floor and the bed were a bit dirty. Amenities are ok. Location also ok.

兩房一廳公寓超大，製冰機、洗碗機，洗衣乾衣機都有。孩子們很喜歡。天台有gym, 景觀超正。走15分鐘就到唐人街和reading terminal market。以後再來費城還住這。

地點離市中心兩條街還算方便，但周邊餐飲配套較少要走到市中心才有。房間面積很大配套很完善，有電磁爐烤箱洗衣機烘乾機，適合長住或者自己煮飯的。公共設施在頂層，沒什麼需要用到但也算齊全乾凈。房間裝修簡潔有些工業風，水泥大白為主主打簡潔方便。一切都還算ok，唯一一點是住了5天基本沒有打掃過，酒店應該在入住時或在房間內給予一定指引，包括房間打掃、垃圾清理説明，以便住客自行處理或付費處理。我向前台要求打掃衞生卻被告知一般住了3天才打掃一次，但實際上住的5天都沒有打掃過。特別是垃圾堆積不知如何處理，這與平時出差住酒店有點落差，如果是需要住客自行清理垃圾，那也是需要相應指引，不然會造成困惑給人感覺沒有服務。

Great room with lots of space. However, the exposed pipes throughout were incredibly loud as water rushed through them all night long. The air conditioning was set to automatically turn off if there is no movement in the room, meaning it would turn off in the middle of the night… despite the very warm room. We were told there was no fix for this despite 90 degree days with 80% humidity. We did enjoy the rooftop space.

I really wanted to love this place, but unfortunately my experience was disappointing from the start. Upon entering the hotel, there was a strong unpleasant odor in the lobby that persisted throughout most of our stay. When we entered our unit, it was clear that it had not been properly cleaned. There were coffee stains on the kitchen counter, dust throughout the room including the bedside tables, coffee table, and floors and the shower had visible hair and appeared not to have been thoroughly scrubbed. After reporting the cleanliness issues, the front desk sent another staff member to clean the room. However, the interaction was not professional. When I answered the door, she responded with, "Do you guys want your room cleaned or...?" which came across as rude and unwelcoming. The biggest issue was the lack of functioning amenities. The Wi-Fi did not work at all during our stay. When I brought this to the attention of the front desk, I was told that I needed to walk around to find a signal, which is unacceptable given the cost of the accommodations. Additionally, the television was not working. Parking was another major challenge. There is extremely limited parking available, and finding street parking is largely a matter of luck. Overall, the combination of cleanliness concerns, poor customer service, non-functioning amenities, and lack of parking made this stay frustrating and not worth the price. Unfortunately, I would not choose to stay here again.

The space was very clean. The view was lovely. There was some building noises from the.pipes/vents but not too disturbing. The front desk staff was very welcoming.

Apartment was spacious and the location is super convenient yet quiet. The roof was nice too. There were some things that could be better: for example the shower had the holders for soap and shampoo but no shampoo and no soap. It was also taped to the shower wall. Parking is not the most convenient: in the nearest vicinity mostly 1-3 hour street parking through the evening or you pay for a lot. That said, the kitchen was well equipped and we were very comfortable overall. We would definitely stay here next time we are in town.