Outrigger Phi Phi Island Resort

Excellent. Transport extra to get to location. Beach great and food and staff excellent.

Sin lugar a dudas es un Hotel de lujo, un auténtico paraíso y un servicio de personal que te proporciona y ayuda en cualquier cuestión. Han sido unos días fantásticos.

12年前來過，現在來依然覺得非常好，工作人員很親切很熱情，酒店配備很齊全，出海酒店有安排，快艇小哥哥人很nice，帶小朋友住酒店首選，安靜舒適

這就是我苦苦尋覓的小木屋。小木屋功能非常齊全，出門兩分鐘就是私人果凍海，岸邊能用普通眼鏡浮潛看到小小的🐟。晚上沿着海灘往右面走，十分鐘左右走過其他的酒店和燒烤攤會遇見小碼頭，有長尾船主等客人，我們1600泰銖包了第二天上午的四小時出海浮潛，比酒店的便宜。安全下車。早餐是自助+點單，自助部分一般，點單還有日式和印度的，我點了泰式拼盤沒吃完太多了。海灘右邊的燒烤攤有個巨小的超市可以買一些基本用品。退房的時候把3000泰銖按金給忘了，回曼谷才想起來。用郵件和經理溝通，順利在回國之前拿回了現金（令人驚訝的泰式服務），感謝！！！十分推薦！！可以沖！！！

I don't normally write bad reviews, but in this case the poor service and attention received deserve to be shared, so that other people are aware and could avoid having all the headache I had with Zeavola resort. TRANSPORTATION: Everything started with the transfer. I was pleased when trip.com informed that Zeavola provides pick up from hotel (in Phuket) and transfer via boat till the hotel. Then, haven't received any news on the schedule until the day before, I decided to write myself, underlying that being my wife pregnant we couldn't take the speedboat, but only the ferry. After many discussions, through trip.com and calling the hotel directly, it seems there was nothing they could do as they do only speedboat, so they suggested me in written to organize it by myself (communication in pictures). Despite I tried to understand WHY the transport is included, but if a passenger is pregnant then I have to do it everything myself, the answer was still: do it yourself, without providing any justifications, excuses or "compensations". The cost of ferry + taxi for 2 ppl + 1 kid is 2900 bath (600rmb/76€). So it seems that pregnant women are discriminated or the structure is just not able to handle this situation. ROOMS AND STRUCTURE: This hotel is clearly not a 5 star hotel, and I wonder how they obtained 5 stars. I understand the "jungle experience", but the bathroom separated and open is just extremely annoying, being exposed to neighbors and to a lot of bugs that are indeed in the jungle. The rooms are one on top of another, without any type of privacy, looking one in another (normally from the living room to someone's else bathroom). The electric system is old. I was not able to turn off some lights, and in the middle of the night one light turned on by itself. SERVICE AND PREPARATION (that you expect in a 5 star) Many things happened in less than 24 hours that we stayed there: 1. When we did the check in, despite the already bad adventure with transportation, nobody showed us the structure (where the breakfast is, from when to when, etc...). "This is the key, enjoy". 2. At dinner we have received a Pad Thai where the prawns were raw. I gently said it to the waitress that answered that those were not raw... (Trust me... They were raw). The second waiter agreed and brought me a chicken pad Thai (without even asking if i still wanted prawns). Same dinner they made another mistake in the order. 3. At breakfast we asked a hard boiled egg and we received a not well cooked egg. We had to send it back and wait for other 20 mins for a hard boiled egg (my wife is pregnant... On these things I think is fair to pay attention, especially when travelling) 4. We have asked for bottled water (same reason as above). The hotel provides only purified filtered (or boiled) water, in bottles that are not sealed. We have tried to explain and the answer was: sorry, we can't, and the only way is at the bar, that opens at 11am... So no water for my pregnant wife, and no effort to help us. 5. When mentioned that we wanted to change hotel (night of the first day) we have waited for several hours and we have received the first feedback from manager at 4pm of next day, saying that given that was 4 they would have had to charge for sure 2 nights, and out of the remaining 3 they would have reimbursed 1.5. Finally trip.com wrote me that the hotel has agreed to reimburse 1 night only. Overall the service has been seriously a joke, for any type of structure, even more if from a "5 star hotel". So, we moved to the closed by Holiday resort where for half of the price we have a private villa Sea front, breakfast is good and service quick and efficient. I suggest everyone to go directly to Holiday hotel and enjoy this beautiful beach.

我們從南邊搬過來住，因為皮皮島的南邊那個海濤太多貓了，把生態鏈破壞了，導致很多蟑螂，但北邊的這個酒店沒有什麼貓，所以好很多，這裏原生態一些，可以看見青蛙，壁虎之類的爬行動物，而這些動物在南部沙灘都讓貓給吃了！ 酒店的人在沙灘接你，給你那行李，馬上遞給你有香味的冷毛巾擦漢。他們真的很講究，這種待遇在目前商業化的皮皮島很少了。他們家沙灘很淺，在水裡走幾百米水還沒有沒腰，對小孩比較安全。我住了兩天，出海曬傷了就回布吉了，建議大家出海找mote phi phi tour，他們服務很到位，陪你下水，水性差的話還會拉着你游泳，給你拍很多照片。酒店還有潛水服務，不過我沒太敢。總之下次來皮皮島，衹有這個酒店可以滿足我了