H Boutique Hotel Xplorer Kota Damansara

Location is good, you can have food every where. But! misleading in booking system. I selected the room type with window and city view, but since it is a self check in, only a number to call, but was told that all room has no window.  Check in with kiosk, and I need to re-check in every day, in order to get my room card. But need to call them, then they will remote access to the kiosk, key in all the username and password, which is very insecure, coz everybody can see it. My room is 208, they wrongly give me the 308 room card at the kiosk, then when I call up again, they just simply give me my room card… they didn’t check which room I actually stay? How insecure it is! When I go to check out today, and want to claim back my deposit at the kiosk. The system shows that my deposit was claimed. I called up the number again, she said I already claimed at 7am. I was still sleep on that time, how I claimed it? Then I request to have the CCTV record, then she just pass back the deposit to me thru the kiosk, omg… what is going on? It is very dangerous hotel. I feel very insecure and unsafe. Will not stay again.

I have stayed here several times, and every time I come to KD from out of state, I choose this hotel. The room space is just right, and the overall feeling is very comfortable.

The management is less of amenities, i.e. the management just open my room without any knocking or "room service" call remind . (The door just opened like that and I was playing hp on my bed!) Second time, same thing happens again, this time the management is with "room service" call remind, but I replied NO THANK YOU, the guy still try to open the door ,the action just stop when I slap the door heavily. The management is RUDE! Imagine if you was on fitting what is the consequence

I booked the room with a window but they gave me the room without a window and cannot help me to change the room. The air-conditioning made a noise loudly all night. we cannot sleep all night on the first night. The second morning we ask for another room. Then the new room is ok and with a window.

The hotel very nice. Good location. Will come back stay again. The hotel have everything will wanted. But only problem the room very small. And soundproof no good. You can listen beside room. Caught and talking.

Security hotel very good n frontdesk services good.