Dorsett Hotels in Petaling Jaya

11/3/2025, around 11.50am , Staff named Ugesan was rude—treated guests like friends and even raised his voice. I don’t know if it was the system’s fault or his, but someone get in my room - he has a key but I dont check out yet. And at that time, I had just finished showering - not proper dress , only towel and we not wear hijab. We not ready check out because its only 11.30++ . Imagine that—suddenly, someone opens the door. You think I wouldn’t be mad?! There was zero communication between the front desk and the woman I spoke to in the room about the incident. That’s why Ugesan didn’t know, you didn’t know—but instead of sorting it out, you kept asking for my booking number, code, email, and so on. Meaning? You already knew there was a mistake but didn’t want to admit it. No apologise to! Just , ‘thats all thank you’ - ugesan after we give our room card   I get it, I’ve dealt with many staff like this—playing the victim. But as front desk staff, don’t be rude. This hotel isn’t exactly five-star, so don’t let poor service drive guests away. Thank you En. Shahrul / shamsul for treat us nicely however, I’ve been waiting for an email or phone call to explain the root cause, but the month is almost over, and still nothing.