Premier Inn Rhyl Seafront

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I stay in premier inns all over the UK and the Middle East and usually they are good value for money. On this occasion they let themselves down due to bad training and management. The car park only has one space and four blue badge spots. The main car park is round the corner. Not what you want in the rain or if you are undergoing hospital treatment like I was. Fortunately the kind staff receptionist let me park in a blue badge spot once I explained my circumstances. All the staff were good but could do with better training and be appreciated. The room, window didn’t open ( I understand that security and safety are the priority) and the ac/heating thermometer didn’t work and so the room was stifling. I had to go out and buy a fan. No other rooms as they were full. The bathroom extractor fan didn’t work either. Lack of maintenance all round. We had a meal in the restaurant. It was ok nothing special. However, there was a sign on the kitchen prep counter beside the public bar that said - put used utensils back in box. On our table someone had done just that. On the tables there was boxes with your knives and forks etc in and someone had placed their used utensils back in the box. In this diverse world we live in ( there is a sign about diversity on the bar) when writing signs/instructions etc. we have to be explicit and direct them only to those intended to avoid confusion and misinterpretation. More and better training needed.

I liked this hotel and clean and neat. For us they provided breakfast, not sure if they provided for all or not. Because we are traveled with Manthra travel agency. Overall , it is good and near by beach. You will be lucky if you get a beach view room.

Staff is biggest plus for this hotel, right from manager to all, very accommodating and understands customer service, breakfast is amazing in terms of choice of food, refills etc Rooms are clean and tidy In all close your eyes and book this hotel for amazing experience

my stay at premier Rhyl sea front was nothing but amazing from the stay too the food I came for breakfast this Morning and was greated but lovely smiley faces and so helpful even though it was busy there was still a lot of breakfast on buffet and service was good bringing the food out and topping it up , all member of staff was amazing but I think her name was kaye couldn’t be any more helpful if she tried she was lovely and very helpful as I bumped into her in the corridor and she was so helpful I’ll be definitely coming back to this premier as can’t fault one thing

Really beautiful place clean and well put together makes the stay good Staff just brilliant Slept well DID have bed hair hahaha HAPPY HAPPY HAPPY KIDS HAPPY HAPPY HAPPY MUM Well be coming back in June with the family thank you so much for a brilliant stay