Belvilla Newport City Centre Hotel - Lifestyle

Booked this place to stay for 2 family’s next week. Was making booking and app crashed and put the booking through for today. Immediately rang the hotel within 2 mins of the booking and told them the situation. The Hotel at the time still even had the rooms we wanted available on the date we tried to book for and they wouldn’t change over the booking and fobbed us off to the website, stopped answering their phone, turned off the hotel phone. We continued to try solve the issue via their online portal and kept getting faced with incorrect booking details and booking doesn’t exist. Needless to say the took the money for the room tonight and would respond/ reschedule or even attempt to try and resolve the issue or show an ounce of empathy. Complete thieves . Trip tried to help and completely had our back and could get the hotel company to play ball. Don’t book.

Modern city centre hotel. Clean, quiet, comfortable and affordable. Full cooked breakfast. Helpful staff.

Me and my partner had a lovely stay at this hotel! The room was immaculate! The bed was very comfy!The bathroom was very spacious, air-con. We had a complimentary breakfast which was lovely! The only thing is that the reception area had a foul smell almost like sewerage and we also noticed this in the bathroom when the toilet lid was left open.

A Premier Inn style accommodation. Comfy bed, plenty of space in the room. Clean. Well mannered and helpful staff. Easy access and secure with guest only areas. We'd definitely rebook here if we are in the area again.

It was exceptionally difficult to find as you could get to it by car, and with a large suitcase this was a pain to say the least. The window was full of mould but the rest of the room and bathroom were clean. The door didn’t lock which isn’t great.

The room was clean and everything was fantastic, JIDI was helpfull