We booked Ke rensia villas for part of our honeymoon. Before we arrived, we messaged via *********** to ask if it was ok if we checked in at 12pm as that's when our boat was arriving. The owners responded and said yes, that would be fine. We arrived after a very long journey on an extremely hot day. Both of us were pouring with sweat after finally reaching the hotel with very heavy bags. When we arrived we were told our room wasn't ready and wouldn't be for another 2 hours. We were told 'you can walk around for 2 hours and come back'. When we insisted we had already arranged an early check in, the female member of staff who works on the desk was extremely rude to us and shrugged her shoulders and said 'that's just our check in time'. Eventually we were seated in the restaurant, Lockdown Kitchen and the staff said they would get a villa ready for us. When we were finally shown the villa, we were really disappointed. It was dirty, with a filthy breakfast bar area and there were several dead insect stains on the walls and a dead, squashed cockroach on the floor. The bedroom was extremely dark and dingy too, with a very hard bed. It was definitely not the romantic villa in the photos. To make matters worse, the location of the villa meant that ants, flies, enormous spiders and other flying creatures constantly came into the kitchen area and then also into our bedroom. On several occasions we had to call the front desk to have very large spiders removed from our villa because they kept ending up in our bedroom. It was really difficult to relax and go to sleep at night when we were worried about huge spiders coming under the large gap under the door and into our bedroom. On the first night some of the electrics in the villa complex also went out which meant our garden lights stopped working and we couldn't sit by our pool in the evenings. This still wasn't fixed when we checked out. Breakfast was average. I tried two coffees while we were here, both of which were abysmal and had to be thrown away. The banana pancakes I had were passable. You also couldn't close or lock the bathroom door from the inside which meant there wasn't much privacy going to the bathroom. Overall this was an extremely disappointing stay. The only plus point for this hotel was the lovely male staff members who were really friendly and helpful. However we would definitely not stay here again when we return to Gili Air and will not be recommending this hotel. This stay nearly ruined our honeymoon and we desperately wished we had booked somewhere else. In conclusion, the female member of staff here needs some customer training and if you like clean places and you aren't a fan of insects you definitely shouldn't book here.
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