Hurtwood Hotel

非常好的家庭旅館

An amazing stay and so peaceful. A Great location for walks/biking. The pub food and breakfast was fab and the staff really friendly. The room was really spacious and beds are extremely comfy so plenty of rest. I would highly recommend a visit.

I had booked rooms 15 and 4 last week and they both have serious drainage and plumbing problems. In room 15, the shower water took hours to drain away and ended up a strange yellowy colour. The toilet periodically flushed and by the time we decided to vacate a day early, had completely stopped flushing. The room also stank of drains. My daughter stayed in room 4 and in the early hours of 13 September a leak through the beam in the ceiling started and was still going strong the following morning.. After wandering around the hotel in the dark in our PJs, w eventually discovered that there was an emergency button on the consul on reception. The Deputy Manager and her husband both came to the room. We then learned that this is an ongoing problem connected to the plumbing in room 15, where we were staying. They put out a pile of towels to soak up the ongoing leak. This was not clear, fresh water - it was a dark orangy looking colour, possibly from the toilet outflow. As this is an ongoing problem between these two rooms, is the carpet harbouring dangerous germs? We obviously did not wish to remain there and cancelled our stay. We were refunded at the time but there was no offer of compensation for the miserable night we had had. We were simply reminded that we needed to vacate our rooms by 11 am!! I contacted the Manager yesterday - no response at all so far.