Ostal Pau Universite, Sure Hotel Collection by Best Western

Bonne expérience. Petit déjeuner parfait.

After a very difficult experience at another hotel in Pau, I was left outside in the sun, exhausted and trying to find a safe place to stay. I am disabled and cannot manage stairs easily, and the previous place had put me on the 5th floor with a broken elevator. Things felt overwhelming until I arrived at Ostal Pau University Sure Hotel. From the moment we arrived, Daniela and Tibra went far above and beyond anything I could have hoped for. They didn’t just check me in—they made sure I was comfortable, safe, and cared for. They placed me on the ground floor so I wouldn’t have to tackle stairs, helped store perishable food in the refrigerator, and even assisted in other small ways to make my arrival easier. Their warmth, kindness, and generosity made a huge difference during a stressful time. They welcomed my son and me with compassion and care, showing genuine humanity in every interaction. Their extraordinary hospitality turned what could have been a difficult experience into one I will always remember with gratitude. I hope the management and ownership of this property recognize how valuable Daniela and Tibra are to their team. They deserve praise, recognition, and reinforcement for a job extraordinarily well done. Thank you again for making our stay in Room 106 so welcoming and memorable. With all my gratitude, (Room 106)

Excellent

The greeting from Joanne, on reception, was most appreciated. After a long motorbike ride, she made me feel very welcome. The room was very clean and the bed very comfortable. I like a firm mattress. I only stayed for 1 night but should l be in the area again l will most certainly see if they have any room. Merci!

Simple, clean, air-conditioned and good value for money we would have no hesitation in recommending this hotel to anyone planning a day or so in Pau. Not all that easy to find I initially but with good nearby transport links into the city. It was ideal for what we wanted and very pleasant and helpful staff.