Clarion Hotels in Patiala

We booked Clarion Inn hotel, Patiala for the cocktail and Haldi function on 11th and 12th February 2024 and I had the worst experience here. On 11th I had cocktail party and The food, the hospitality and everything else was the worst. The hotel has such big name but had nothing. Firstly they don’t know how to fulfill commitments. Secondly they don’t even have proper cutlery. They were serving everything in disposals. Also we gave them our own cutlery they didn’t even returned it to us. Hotel didn’t even have waiters to server or refill the food, food quality was the worst , not a single thing was worth eating at all. Let’s talk about The rooms, they didn’t even have basic amenities in the rooms at all. My guests had to call room service again and again to request for the basic things. Moreover, let me share one video also, Ceiling of one of the room also fell of. This was really disappointing. During breakfast time, can you imagine, my guests were making things themselves, cuz the hotel didn’t have any service at all, they didn’t have waiters, and the quality was literally the worst. My guests told me that we are better without any breakfast and went outside to have something to eat. It was really embarrassing for us. You can see the chana puri in the photos, never seen so bad puri at a 4star hotel ever. They were taking 30min to serve things and even then the food was like this. Moreover during the dinner time after Haldi, restaurant took 30min to serve milk, to serve chapatis, and that time again my guests just stood up without having proper dinner. All of my brother’s wedding functions went out bad just because of the hotel’s poor management and services. I will never recommend this hotel or this franchise again to anyone.