The Exchange Regency Residence Hotel Manila Managed by HII Bewertungen

Antwort der Unterkunft: Dear Valued Guest,Thank you so much for your kind words!We're delighted to hear that you appreciated our location. We truly believe that being in a convenient and accessible spot makes a big difference in our guests' experience, and it's wonderful to know it added value to your stay.We hope to welcome you back again soon!Warm regards,Arvin RaymundoAssistant Front Office Manager

Antwort der Unterkunft: Dear Niecky, Thank you for your kind words! We’re so glad to hear that you enjoyed your stay with us. Providing a comfortable and welcoming experience is always our priority, and it’s wonderful to know that we met your expectations. We have shared your feedback to the rest of the team, and we look forward to welcoming you back again soon! Warm regards, Arvin Raymundo Assistant Front Office Manager

Antwort der Unterkunft: Dear NelBon,Thank you so much for sharing your recent stay with us and to your kind feedback. We're delighted to hear that you found our rooms clean, spacious, and well organized, and that our location served you well during your stay. Your appreciation means a lot to us, and it’s always rewarding to know we’ve contributed to a comfortable and convenient experience. We look forward to welcoming you back again soon!Warm regards,Arvin RaymundoAssistant Front Office Manager

Antwort der Unterkunft: Dear Giorgio, Thank you for taking the time to share your feedback with us. We appreciate your honest input and are glad to hear that your stay was satisfactory. However, we always strive to exceed expectations, so if there’s anything we could have done to make your experience even better, we’d love to hear your suggestions. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future. Best regards, Arvin Raymundo Assistant Front Office Manager

Antwort der Unterkunft: Dear Guest,Thank you for sharing your thoughts on your stay with us! We're glad to hear that you found our accommodations affordable and equipped with all the basic amenities. Your feedback motivates us to continue providing value and comfort to our guests.We have shared your feedback to the rest of the team, and we look forward to welcoming you again soon!Warm regards, Arvin Raymundo Assistant Front Office Manager

Antwort der Unterkunft: Dear Guest,Thank you for taking the time to share your feedback. We truly regret the inconvenience caused by the power outage and understand how frustrating it must have been.While we do have a generator on-site, it was not activated during that time due to critical safety concerns. Our team was working directly on the building’s electrical system, and with the insufficient load from Meralco, turning on the genset could have posed serious risks to both our guests and staff. Safety is always our top priority, and we appreciate your patience and understanding as we navigated this complex situation.We’re reviewing our protocols to improve communication and ensure a more seamless experience in the future. Thank you again for your feedback and we hope to welcome you back soon for a more comfortable and uninterrupted stay.Warm regards, Arvin RaymundoAssistant Front Office Manager

Antwort der Unterkunft: Dear Fader,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Providing our guests with a comfortable and pleasant experience is our top priority, and it means a lot to know we were able to meet your expectations. We have shared your feedback to the rest of the team, and we look forward to welcoming you back in the future for another great stay!Warm regards,Arvin RaymundoAssistant Front Office Manager

Antwort der Unterkunft: Dear Supmustafa,Thank you for your kind words! We’re so glad to hear that you enjoyed your stay with us. Providing a comfortable and welcoming experience is always our priority, and it’s wonderful to know that we met your expectations. We have shared your feedback to the rest of the team, and we look forward to welcoming you back again soon! Warm regards, Arvin Raymundo Assistant Front Office Manager

Antwort der Unterkunft: Dear Valued Guest,Thank you for sharing your feedback. We’re sorry to hear that our services didn’t meet your expectations during this visit. While we appreciate that your overall experience was still acceptable, we wish you could have shared your concerns while staying with us, we would have gladly sent someone to assist and make things right.Your insights are important to us, and we’d still love to understand more about what felt disappointing so we can improve. Please feel free to reply to this message at your convenience.We truly value your continued trust and look forward to welcoming you back with a better experience.Warm regards,Arvin RaymundoAssistant Front Office Manager

Antwort der Unterkunft: Dear Guest,Thank you for taking the time to share your experience with us. We sincerely value your feedback, as it helps us strive for continuous improvement and deliver better guest experiences.We deeply regret that your stay did not meet your expectations. Regarding the directive for deliveries, please note that this procedure is mandated by the Condominium Corporation and applies to all including the hotel. Your concerns about the warm conditions in Basement 1 have been noted.For the room layout and amenities, we apologize for any discrepancies between the advertisement and the actual room provided. Our team is reviewing this matter to ensure greater accuracy in our representations. We also regret any difficulties experienced with hot water availability, we understand how this could have been inconvenient during your stay, and we will evaluate ways to enhance its accessibility.Finally, we deeply value the comfort of all our guests, including seniors, and apologize if this aspect fell short during your visit. Your comments will guide us in improving our offerings to ensure greater consideration and inclusivity.Should you prefer a room with a more spacious layout and bathroom, we recommend booking our Premier or Suite Category rooms. Our Premier rooms range between 29 to 35 square meters, while our Suite rooms offer generous spaces between 64.5 to 68.5 square meters for added comfort.Warm regards,Arvin RaymundoAssistant Front Office Manager

Antwort der Unterkunft: Dear Shellsea,Thank you for taking the time to share your review with us. We're glad to hear that you appreciated our convenient location and efficient check-in/check-out process. We understand your concern about the room size, particularly the bathroom, and we'll take this into consideration for future improvements. We're also pleased to know that you enjoyed the peaceful pool area.Should you prefer a more spacious room and bathroom, I suggest that you book our Premier and Suite Category. The size of our Premier is between 29 to 35 sqm while our Suite is between 64.5 to 68.5 sqm.Thank you for choosing to stay with us! Looking forward to your next stay with us.Sincerely,Arvin Raymundo Assistant Front Office Manager

Antwort der Unterkunft: Dear Guest,Thank you for your kind words! We’re so glad to hear that you enjoyed your stay with us. Providing a comfortable and welcoming experience is always our priority, and it’s wonderful to know that we met your expectations.We have shared your feedback to the rest of the team, and we look forward to welcoming you back again soon!Warm regards,Arvin RaymundoAssistant Front Office Manager

Antwort der Unterkunft: Dear Guest,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.We would like to assure you that your comments is being looked at so that we can rectify and correct certain aspects of our operations. Please do note that Management is currently taking steps to improve our facilities and services.We hope that you will give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Antwort der Unterkunft: Dear Mary Ann, Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager