Grand Hotel de La Ville

In centro

As someone who has frequented luxury accommodations like Rosewood Castiglion del Bosco, I expected a certain level of service and quality when booking a stay at the Grand Hotel De la Ville Parma. Unfortunately, my experience was anything but satisfactory. From the moment my family and I arrived, we were met with rudeness and indifference from the front desk staff. Their dismissive attitude made us feel unwelcome, a stark contrast to the warm hospitality we're accustomed to, even in smaller establishments. The issues didn't end there. The rooms were not only cramped but also poorly maintained. Despite our repeated attempts to adjust the temperature, we were met with frustration and false promises from the staff. It was clear that the hotel's amenities and infrastructure were severely outdated. Adding insult to injury, the lack of basic amenities further exacerbated our disappointment. A simple request for a wine opener turned into a baffling ordeal, with the staff displaying a complete lack of professionalism and hospitality. The exorbitant charge quoted for such a basic service was nothing short of insulting. In contrast to my extensive travels and stays at various hotels, including reputable chains in small towns across the US, the Grand Hotel De la Ville Parma fell far short of even the most basic standards. The absence of glassware, a functional mini-fridge, or a coffee machine in the room only compounded our frustration. To sum up, my experience at the Grand Hotel De la Ville Parma was nothing short of a nightmare. From the indifferent staff to the lackluster amenities, it's evident that this establishment falls far below the standards of a purported 5-star hotel. I regret ever stepping foot in this establishment and would caution anyone seeking luxury accommodations to look elsewhere.

The hotel is fabulous, the staff attentive and friendly, the food impressive and the facilities fab. The air conditioning is only on during the summer months, but as the windows open, that was fine for a perimenopausal woman! Their non alcoholic drinks were delightful and Andre the bar man even created his first Espresso Martini for me. The transfer driver we booked to the airport (Christine) was a joy too. The hotel is on the edge of a Galleria, but out of site, so handy for the supermarket or if you want to eat offsite. As a vegetarian who doesn't drink milk I found the breakfast to be fine, in fact I ate something different on the 3 mornings.