Gastnutzer
23. September 2024
“Underwhelmed” pretty well describes how my wife and I felt after staying at this property. After paying more than $500 a night for a room, we felt like we could’ve just as easily been staying at a Motel 6 given the service and lack of amenities. When we arrived, no one offered to help us with our bags. We thought that was odd but soon discovered that while the accommodations were fairly clean and comfortable, the service was lackluster. Part of the problem is that we were staying in a cottage that was far from the main entrance. Since there is no parking near the cottage, we were facing the prospect of schlepping our bags down a lengthy road. When we eventually asked the receptionist if someone could help us with our bags, she did make arrangements for somebody to escort us in golf cart with our luggage. It appeared to me that part of the problem is that they had too few people on hand to be able to attend to all the guests. We attempted several times to make an appointment at the spa via phone, email and chat bot to no avail. We never even got an automated response. The property is a bit remote and not centrally located to most of the shops and restaurants in PC. The room was dark/lacked natural light and could use some updating. We did find some nearby hiking trails, but they were crowded and we found ourselves dodging people on e-bikes for a portion of the hike. Finally, the golf carts and traffic around the property were pretty bad on Saturday, making navigation a bit complicated.
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