Austin's Saint Lazare Hotel Bewertungen

HORRIBLE. We arrived to this tiny "hotel?" with a lobby that can barely fit two people in it. Guests were coming down the miniature set of winding stairs saying the elevator did not work. We were waiting to check in and upon hearing this asked if we could cancel our reservation- I told them that my friend could not walk up those stairs with a suitcase with a bad leg and they refused!!. they said someone was working on it! Because we had paid in full, they said "too bad- you paid in full and we will not refund your money". We did not stay there as it was an unsafe setting with no working elevator and a tiny ( 36" max) winding stair case that we could not have even fit our suitcase in to walk upstairs flights- ridiculous. It smelled and was dirty and would never recommend staying at a place with such rude management. We were appalled.