Gastnutzer
9. Dezember 2021
This is the first time I write a negative review about a hotel I’ve stayed at, most importantly due to the poor service. We were charged the same rate for two rooms that were of a very different standard. My sister and I were given a room that was so small and claustrophobic that our luggage didn’t fit. While some might argue that all Paris hotels are small, the inadequate design of this room made it very uncomfortable. My mom’s room was slightly better, but it had a bathtub instead of a standing shower which makes me question how considerate the hotel is in terms of accessibility. Thankfully, a kind lady at reception moved my sister and I to a bigger room on the fourth floor. This was very much appreciated by us, however, the floor and our room smelled of smoke everyday. Our showers were freezing in the midst of winter which left us feeling unwell. When we reported it to reception, we were told that this was due to a large number of residents showering at the same time which should not happen when customers are paying for a comfortable stay. However, I would have been understanding if this was an isolated incident, but we unfortunately had freezing showers throughout our entire stay! Many of the staff’s responses to complaints reiterate that hotels in Paris are small, however, this is not a complaint about amenities as much as it is about service and treatment of customers. Some staff members were particularly dismissive and condescending. Had these issues been addressed appropriately, I would not be leaving this review, but I do not appreciate how we were treated and would not recommend this hotel to anyone coming to Paris.
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