Casa Serena Paris Hôtel

Dieses Hotel ist eine Abzocke. Ich habe bei der Buchung einen Fehler gemacht und mein Zimmer zweimal in diesem Hotel gebucht. Ich habe sie angerufen, um den Fehler beheben zu lassen und eine meiner Buchungen erstattet zu bekommen, aber sie haben das komplett abgelehnt und gesagt, dass ich nicht stornieren könne, obwohl ich erst vor 5 Minuten gebucht habe. Und jetzt habe ich 2 separate Buchungen für dasselbe Hotel an denselben Daten. Die Dame am Telefon war außerdem extrem unhöflich zu mir und ließ mich nicht mit ihrem Manager sprechen. Sie sagte mir ständig, ich solle aufhören zu reden und war äußerst wenig hilfsbereit. Dieses Hotel hat mich um viel Geld betrogen. Buchen Sie hier nicht.

The most luxurious thing about this hotel was the spare toilet roll we brought from home. This is the worst ‘hotel’ experience of my entire life and I have stayed at many hotels. It is rather a 1 star hellhole which happens to have some beds in rooms, and its owners have decided to make as much money as they possibly can by doing as little as possible. The cupboard was mouldy so much so we had to keep the windows open the entire time we were there. Could have developed respiratory diseases in there. Health hazard. Mould in the bathroom. No espresso capsules for the coffee machine. Everything is shabby, run down, in need of repairs and modernisation. Asked for an extra towel and the chap on reception acted liked I’d asked him to add me to his will. Rude, abrupt, totally unwelcoming. The toilet was like a public toilet with paper that you definitely do not want near your skin. The entire place (not a hotel) stank. Carpets on stairs were threadbare. Room was awful. Booking,com says 7 or 8 stars. Please ignore. Must be their mates doing reviews. This is not worth 1/10. Check photos for evidence. Do yourself a favour and spend a bit more and enjoy your time.

Not worth the money. Whole place is run down and shabby. Lift is useless, stairs are dangerous. Bathrooms in the rooms are not clean at all. Weird rules regarding access after 2 am that you are mot told about on the website. Night Porter was making no exceptions. Treated like an inconvenience, not a guest. This is not a hotel, more of a badly run hostel that charges serious money. DO NOT STAY HERE!