Grand Hôtel de Clermont

In the heart of Montmartre with everything you need. Near the metro (5 minute walk), shops and good restaurants. Parking nearby (10 minute walk). Rooms were clean and staff was very friendly. Shower and toilet were good and we liked the big fridge.

It's not a grand hotel at all, but it is a grand location. We were in Paris to re-take Chef PJ's tour and decided to stay in the area and eat at the restaurants he suggested. That turned out to be an excellent plan. This hotel had a location that made it possible. Clean, serviceable, but not grand.

Got bed bug bites on both my girlfriend and I every night here. We got new bed bug bites all over my body every morning we stayed at this hotel. We originally booked a 3rd night with this hotel but left as my body got covered in bites, and I had to buy medication to stop the itch. I also found bed bug skeletons on the mattress. The Details: We booked 3 nights with this hotel. After the first night at the hotel, we got a few bites on my body. I was scared, and isolated all my luggage and clothes. We thought it hopefully was a mosquito. HOWEVER, after a second night at the hotel, we woke up and my body got covered in MORE BITES on my FACE, ARMS, WRISTS, and LEGS. we immediately showed this to the staff at the hotel, who was incredibly dismissive, kept saying “it can’t be at the hotel”, and that “it could be mosquito bites” - these bites were in clusters on my body, and only happened overnight at the hotel and did NOT look like mosquito bites. We did not want to stay another night at this hotel and left. We asked for a refund on Agoda for the two nights I stayed, and the one night we paid for but did not stay. Agoda then informed us that the refund can not be processed as the hotel claimed that we apparently “broke the rules because we smashed their mirror/ coat hangers/ left a cigarette on the floor” - all of which are NOT TRUE, and we have NEVER DONE. Why would we do that when we want a refund from the hotel? In addition, why would any customer, especially a platinum member of Agoda, do this? They also have NO Proof. We then went back to the hotel to ask why they lied to Agoda, and to demand a refund. They agreed to giving a refund and said it needs to be processed on Agoda. They admitted to lying to Agoda about the smashed mirror claims so they do not need to be shut down due to health violations. We trusted them and left to process the refund through Agoda. THEN, the NEXT DAY, Agoda sent me a email saying this hotel is demanding compensation for the smashed mirror. The hotel LIED to Agoda such that they do not need to be closed down due to health violations. We have proof of the room condition before we left the room, and found bed bugs poo stains on their mattresses. They are now not replying to Agoda staff enquiries as well as my enquiries. The truth is that we got new bed bug bites every morning after a night at this hotel. The hotel staff was dismissive, and then lied to Agoda to avoid health violations. No refunds were offered. What is funny is that this is not the first time this hotel has bed bugs. A traveller on Trip Advisor also got bed bug bites after staying at this hotel, and the hotel staff did not handle that case well either. Shame on you Hotel de Clermont, you bring such a bad name to Paris and the people of France.

Positives: Centrally located, friendly staff, affordable Improvements needed: Cleanliness -- there was substantial black mold in our shower that had not been cleaned. The bathroom had no ventilation which contributed to the mold problem. The wifi was not really working for our room and were constantly dropped from access. Other less important things - hair dryer was not working and there was no control for the TV. We don't need fancy accommodations, but cleanliness is a must and the shower was gross. I would not stay there again. Be sure to check the room before paying.

We booked and payed for luggage storage in this hotel but at the contracted time and date the hotel was closed. After ringing the bell a window was openen and a cleaning lady told us blantly the manager wasn't there and she wouldn't help us. So all in all we had to carry our luggage a whole day through Paris. Extremely disappointing!

Hôtel au premier abord bien noté sur différents sites de réservation.... Une arrivée plus que douteuse, un bar est collé à l'hôtel et un des clients m'a dit être étonné de voir quelqu'un dans cet hôtel.. Jusque la je me suis dit que c'était un farceur, mais j'aurai du l'écouter... Une taxe de séjour de 14euro qui correspond à un palace, alors que c'est tout le contraire.. Et le réceptionniste qui nous dit que c'est impossible de sortir une facture sur ordinateur donc il nous la fera à la main... (très bizarre...) En entrant dans la chambre, on remarque une odeur de renfermer et de moisissure, des lits rafistolés avec du carton et des matelas qui ont vécu.. La preuve avec cette immense tâche suspect sur le matelas (voir photo). A ce qui voyage seul(e), n'ayez crainte, vous ferez colocation avec des punaises de lits, ou bien vous ferez partie des conversations avec le bar juste en dessous de la fenêtre jusque 2h du matin (heure de fermeture) Quant aux murs, des trous à 2-3 endroits, de la moisissure au plafond et sur les murs, une douche avec des traces très suspects également.. J'ai fuis cette hôtel à 23h30 en trouvant un hôtel à 10 minutes à pieds et de bien meilleures conditions ! A choisir entre une nuit dans cette hôtel et une nuit à la belle étoile à marcher dans paris avec votre valise, MARCHER ou allez boire un verre quelque part mais loin de cette établissement ou les services d'hygiènes le ferait fermer...