Gastnutzer
16. September 2024
My family and I stayed at Edgar and Achille in September 2024. It is a beautiful hotel in a great area, but sadly our experience was disappointing. We faced several challenges, including an uncomfortably warm room with no way to control the thermostat, which was concerning because we had our baby with us. Our only option was to open the window, but that let in a lot of noise. Additionally, the rooms have no refrigerators, which was a major inconvenience since we needed to store breast milk. The hotel directed us to their restaurant across the street, but they misplaced our milk and lost some of our food. We also requested extra pillows but were told none were available after asking twice. The lack of basic amenities like an iron, lotion, coffee, and refrigeration, combined with unhelpful front desk staff, made things even more difficult. Despite raising these concerns with management multiple times, no one followed up with us, which added to our frustration. For the high cost of staying here, we were expecting a much better experience. We hope the hotel addresses these issues for future guests.
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