The Elephant Hotel

Quirky place with high standard. It must have been a challenge to run a hotel in such an old building. My bathroom was freshly updated in a modern theme and worked to perfection. The bed was comfy and had a interesting frame. Nothing wrong with it but at some point in its life it must have had a water accident. It did not affect my sleep. We did not dine in nor did i have breakfast. It was a bit to expensive

Regrettably, this was one of the worst dining experiences I’ve ever had, from the service and cleanliness to the food and drinks. This was meant to be a special occasion—my son’s 17th birthday—but it turned out to be truly disappointing. Restaurant Atmosphere & Cleanliness The restaurant felt cold and unwelcoming. The main desk had broken drawers precariously balanced on a wedge, with litter scattered around it. There was no ambiance, and staff were noticeably absent. Tables remained uncleared long after diners had left, adding to the overall sense of neglect. Drinks I ordered the Garden Fizz, but it contained black leaves, making it undrinkable. No one checked to see if we needed additional drinks, and my son’s empty Diet Coke bottle sat on the table for the entire meal. Food When booking, I was advised by Star to pre-order the tomahawk steak, with a 650g portion recommended for one person. However, I was charged for a 750g steak instead. Upon arrival, I confirmed the pre-order with our waitress and also asked if I could order two share plates as my main course. My food arrived, but my son’s did not. Despite following up with the waitress twice, we waited so long that I had finished my meal before his finally arrived. The waitress later admitted that she had been on a break and that the kitchen had “messed it up.” The food quality was equally disappointing. My Cajun chicken wings were overcooked to the bone, lacked seasoning, and were served with a store-bought blue cheese dressing. The potato from the tomahawk main course was grey inside, clearly pre-cooked and deep-fried multiple times. Service From the start, the service was unprofessional. Upon arrival, I introduced myself, only to be told to “sit over there.” Our waitress never introduced herself, checked on us, or cleared the table. When I received the bill, I was handed a revised version with the drinks removed—without any explanation. Since this was my son’s birthday, I refrained from making a scene, but I left extremely disappointed. I will never return and would not recommend this restaurant to family, friends, or colleagues.

Lovely individual hotel with great facilities, superb rooms, excellent food, and in a superb location. The restaurant has excellent food, including hanger steaks which was a great first for us - really tasty. Might want to train the waiters a bit, who are pleasant, but there were great stretches of time without a single waiter around. Good selection pf drinks from lovely real ales to excellent wines. Very comfortable sleep in a great room.

Had afternoon tea given as a present. The food and service was excellent with a fantastic range of sandwiches, scones and cakes. But it was the position of the table was a little disappointing it was if we were sitting in the hotel reception area.

Overpriced, underloved , worn furnishings, tiny beds and uncomfortable pillows. The elephant could be a gem but the management appear to have confused quirkiness with quality. God forbid you stay in your room one minute longer than 11am, you’ll receive a passive-aggressive phone call from reception. £18 for an average cooked breakfast and sparse continental buffet. Simply not worth the money. Starr on reception would benefit from a course in guest relations/general customer service

Great friendly staff, lovely food (especially the steak) but no chance of getting a drink after 10:30 pm - very disappointing. Despite the fact that we were three residents of the hotel we were told the bar was closing due to lack of customers. Can’t recommend it.