Jumbo Serene

Value for money hotel with neat and clean rooms. Staff is helpful. Relatively new hotel at descent location

Great stay at mount serene very helpful staff and very clean hygienic professional hotel staff was prompt and helpful for all our needs even though the hotel was at full capacity there was extra charge for ac but didn’t need it as the room was airy and cool even in mid april very close to panchgani market and panchgani mapro

The place was good, new construction so everything was clean, good and supportive staff, though the food service was slow. Also the ambience was very good and budget friendly except the fact that the way to reach it is quite not satisfactory.

Unfortunately, my stay at month serene hotel was far from satisfactory due to several concerning issues. Despite paying a significant amount for the room, i encountered untrained staff who struggled to address various concerns effectively. Initially, there was a misunderstanding about an extra 500 rupees charge for a/c after the initial payment of 3000 rupees, though no actual charge was incurred, it caused unnecessary frustration. Additionally, the promised wi-fi service was consistently non-functional during my stay, depriving me of an essential amenity. Moreover, the tata sky service was also malfunctioning, requiring a two-hour wait for repair, which significantly impacted my overall experience. This delay contributed to a less-than-ideal impression of the hotel. To add to the disappointments, when i ordered tea in the morning, i was informed abruptly that the kitchen would be closing at 10:30 am, which was an unexpected and inconvenient announcement. Collectively, these issues contributed to a regrettable and unsatisfactory stay. I sincerely hope that the management addresses these concerns promptly to ensure a more seamless and pleasant experience for future guests"