Courtyard Hotels in Panama-Stadt

The hotel is right next to the Mall, which is extremely convenient. There is a food court, a movie theater, several high end restaurants, cafes, bars, banks, cellphone shops, etc. As always, I had a great time staying at this Courtyard. I was there for 3 weeks and our rooms were comfortable and always cleaned, the food and drinks are really delicious. All the staff that I came across were friendly and professional. Special thanks to our Houskeeper Migdalia that knew all my family by name and created a personal connection with us. To Humberto that everytime I saw him (all over the hotel) had a smile and nice words to start the day. From the Front Desk thanks to Alberto, Yaunny and Jairo that helped us always with a positive attitude. Finally, thanks so much to Mirleidis that even help my father surprised me in a very special way. She knew everyone of my family members and was always ready to help in any way, she went the extra mile few time and I highly appreciate it. Thanks everyone, see you all soon.

It had already been a long day of travel, but I was excited to get to my room to drop off my bags and go explore Panama a little. We were only there for less than 24 hours so time was super valuable. Upon entering the hotel, it seemed a little dated, dirty, and worn. The location was extremely convenient since it was so close to the airport ($8-9 Uber black ride, $4-5 Uber X) and we would be there just to rest our head before our 9am flight. After waiting for 25 minutes for the two people in front of me to be checked in (only one desk person), I handed my passport and credit card over and I was promptly informed that I did not have a reservation. Instantly I looked on my Bonvoy app to confirm I did in fact have a reservation, but that was not enough for him. Even though I gave him the confirmation number and showed him the reservation for a two bed room. I had to go through my emails to find the confirmation email with room rate. I even checked in via the app to try to expedite the process and showed him I was now checked-in. Finally after about 30 minutes he gave me a room, while a nice line of 5 or 6 pilots and flight attendants waiting to check-in mounded behind me. I apologized to them while departing to my room, the desk guy did appear to care they were waiting. I was traveling with my elderly mother, so I just wanted to get her to the room so she could relax for a minute. After opening the door, guess what I was in a single king bed room, definitely not what I booked. I left my mom at the door so we did not have to lug our bags downstairs again. The line was not down to 4 people. Luckily they saw me and the pilots felt bad and let me jump in line. Not once did the deskman apologize for anything. He even had an attitude about it. The beds were acceptable, but not as comfortable as other Courtyards I have stayed. The room looked well worn. The hallway did not even look like it was vacuumed, food particles were on the ground! The next morning breakfast was great for a Courtyard, the only bright star for this dump. The server was extremely attentive and pleasant. The food was pretty good. Maybe the bar was set so low with the other experiences here. I should have went with my instincts and kept my original reservations that were deeper in the city. When I come back to Panama, this will definitely not be my hotel.