Spark by Hilton Panama City Beach

Review Body: I stayed one night at Country Inn & Suites by Radisson in Panama City Beach, and it was a terrible experience. The air conditioner in our room wasn’t working at all, and when I opened the unit to check it, it was completely clogged with dirt and dust. It was disgusting and clearly hadn’t been cleaned in a long time. The room was hot and uncomfortable, and when I told the front desk, they admitted they had no fix and no available rooms—only a downgrade. When I asked for a refund or any kind of help, I was told, "You can go ahead and open a dispute." That’s the level of customer service I received. I paid $137 for a room with basic comfort, and instead I was left sweating in a room with filthy equipment and no solution. I wouldn't recommend this hotel to anyone who values cleanliness, safety, or customer care.

It was a place to sleep, shower-the basics. The room was clean except for the shower head which had some visible mold on it. The hallway could use a deep clean or better ventilation-seemed to hold a musty smell and if anyone brought it outside food it would linger. The breakfast is pretty much bagels and yogurt. Cindy, I believe, kept the breakfast area clean which was nice. However, she seemed to be the only member of staff that was very friendly. Great location right across the street from Walmart, near a few fast food restaurants and a gas station. Not the best, but not the worst! Overall I would stay again, with the hope that the bathroom would be cleaned thoroughly.

We were accommodated for six rooms during the busiest time of the year and graciously given all our on the same floor. Which doesn’t normally happen I was extremely pleased with this hotel with their staff and with the location this is my new spot when I come to Panama City beach

Checked out and was told I would receive $50 back due to this was charged when checking in. Returned home and was charged $250 and $50. Called to ask why. Kept getting put on long holds. Finally spoke to Charlie who said there is not a manager at this time and he was the assistant manager. He said a smoke detector went off at 12am in my room which meant it picked up smoke in the room or the balcony. I was asleep at 12am and checked out around 2:30 am. No one smoked in my room or my balcony. All rules were followed. He said he was not willing to do anything to help. I am so upset to be accused of doing something I DID NOT DO! After choosing Radisson to spend $2000 I am being fraudulently charged $300 and NEVER smoked, never broke a rule, and left my room in better shape than it was when I arrived. What a horrible way to treat a family who obeyed every single rule. He said a detector went off and I asked why I was not notified. He said he did not know. He never even checked the equipment to see why it malfunctioned only accused me of being a liar. I am beyond disappointment and extremely upset to be degraded this way after being a patron of this establishment.

We were in town visiting friends and this was close by. The hotel is very nice and clean. What they’re lacking in is breakfast options. No fruit, pastries, yogurt etc. Just eggs and sausage. We’ve had more to eat at budget hotels. And no we do not expect a large meal, just a few choices. The free cookies when checking in are self-serve, where kids are running by helping themselves and no longer fresh baked. Our biggest complaint is the 7 am text telling us how to check-out in the morning. Really? Awake, no but we were then!

WARNING: This hotel requires and will photocopy your drivers license. They do not disclose this in their policies when booking your room nor do they inform you of this when checking in. I do not object to showing my identification when checking in but having been a victim of identity theft in the past I do not hand over my drivers license to a hotel without letting it get out of my sight. When the front desk attendant attempted to make a photocopy of my drivers license without my approval, I objected. I was then informed that it was mandatory to make a photocopy in order to stay there and she would have to get approval, from her manager, in order not to. She called her manager and was told it was indeed mandatory. She could not inform me of their security measures of the photocopy or how long it would be on file. I have been a Choice Privileges member over thirty years, have stayed at their fine hotels hundreds of nights and have never been refused a stay due to this type of policy. I called Choice hotels customer service and to their benefit, they tried to convince the Country Inn hotel, who is under their chain, to let me stay without a photocopy to no avail. Choice hotels, also to their benefit, was able to give me a refund as the first night was non-cancellable by that time, having booked weeks in advance on my credit card. Lucky for me, I was able to book a four night stay at the Holiday Inn Resort down the street which at the time had vacancies and did not have the same policy of photocopying my drivers license. Beware.