Hotel Atitlan

Excelente todo pero todo comida, habitación, atención y la vista 😍

Limpia buen servicio

the room was clean, but pillows were too thick and hard, otherwise everything was great, the location is wonderful

Very beautiful hotel with Garden , pool and Jacuzzi. Comfortable room and we were upgraded to room with Fireplace . Nice staff

The staff was mediocre. I emailed several times to arrange transportation to the hotel. They never answered. I asked was staying at in Flores to call them and was able to get it done. The front desk doesn’t speak much English and forget to give me the Internet password. The staff at the restaurant are extremely slow. It feels like staying at a holiday inn with a great location

The exterior is why you’re here - the room’s themselves are solid but not standout. Still a great stay overall; highly recommend.

Beautiful hotel with tranquil gardens. Heated pool and jacuzzi were both immaculately maintained. The staff were friendly and helpful. The Sunday breakfast buffet had a huge variety of both local and international cuisine. The buffet in the week was still quite large and everything we had was delicious. There is a beautiful bar with great cocktails and friendly staff. After staying at mutiple different hotels in the area this is far and away our favorite.

Absolutely loved my stay! The hotel is surrounded by beautiful greenery and right by the lake — such a peaceful and relaxing setting. Perfect for nature lovers. I left feeling refreshed and would definitely come back!

There are a lot of things that are right about this property, and quite a few that I found disappointing. This is a very expensive hotel, and my premier room did not have air conditioning. When I was shown my room, the young man offered to open the door to my balcony so my room would not be hot. There is no screen door, and when I said I didn't want insects coming in my room, I was simply offered a second floor fan. I had no idea that all the taxis in Panajachel are tuk-tuks. This would be fine except for the fact that the hotel is VERY far from town, and the road outside the hotel is truly horrible. It's not only unpaved, it's got massive ditches and my one tuk tuk ride was *extremely* uncomfortable. As a result, the only way I could get away from the property was by renting a boat. That's very expensive too, but if you don’t do that, you kind of feel like the hotel is a beautiful prison. Speaking of which, without the ability to get into town, I wound up eating most of my meals over the 3 days onsite in the restaurant. Breakfast was fine, and the staff is reasonably friendly. However, both dinners I ate there were disappointing. I tried different cuts of steak, and each night the steak on my plate seemed like it had been partially steamed? The chef doesn't know how to put a proper crust on a steak, so the texture of the meat was unpleasant. Beyond that, on my second night, it rained very hard and the ceiling started leaking. I put down a towel.