Alamanda Palm Cove by Lancemore

服務：因為是公寓式酒店🏨，也沒體驗到管家服務，11點到酒店房間沒有收拾出來，前台也沒確認什麼時候可以入住，只是讓把行李放着，自己可以去吃飯，甚至都沒給誰喝。 14點半入住，房間在4樓，需要繞路去，也沒有人指引，一整個領着行李🧳大冒險，搬上去整個人報廢～ 建議還是住在凱恩斯市中心哈！！！

Pool and spa were under renovation. The noise from the pool was unbearable (drilling etc). We requested a quiet room but were placed right in front of the pool area. This ruined my entire holiday. View of pool from my room was awful. We were advised approx. a week before that the pool was unavailable but not that there would be ongoing works and noise. We were not given the option to cancel or relocate to another hotel. Management/staff were very friendly but had no way of assisting us as the issue was with the body corporate of the building.

We just spent a fantastic week at the Alamanda. Before we arrived they arranged transport for us from (and to) the Cairns airport through Exemplar, an excellent shuttle service. A small discount is applied to the transport charge when the Alamanda makes the booking. From arrival and check in until we reluctantly said goodbye, every staff member including Kiley the manager were helpful and friendly. The kitchen/living area of our oceanfront one bedroom suite (#35) was on the top floor with our spacious en suite bedroom, and a second bathroom with shower, on the floor below. The furnishings are modern, there is Miele equipment in the kitchen and laundry, and the entire place was immaculately clean. The wonderful view from our big balcony took in the beach, palm trees, and one of the three swimming pools. The main pool was being renovated but unlike other reviewers, we never heard any construction noise from it. There was an occasional sound or two from what was probably routine maintenance or minor construction, but it was never a nuisance. The Alamanda is at the end of the main street that runs along the beach and is situated such that the street turns before it passes in front of the side of the building where our suite was located. As far as we could tell this was the only accommodation in Palm Cove that didn’t have the street between it and the beach, so no traffic noise. It is a short walk to the many restaurants, bars, and shops on the main street (DO NOT miss the restaurant Vivo - see separate review). Restaurant La Mesa at the Mantra is very good and gives a discount to Accor members, but only if you have your Accor card with you. There is a small well-stocked grocery store very near Alamanda, and a short distance past the store is the Palm Cove Tavern and bottle shop. Gabi in the office were eager to help us sort out an excursion to Kuranda via the historic train from Freshwater, and back down the mountain via cable car. One tour was based from Cairns which would have required us to pay separately for transport to the train station and back from the cable car station. Upon looking at the many brochures in the office we found a brochure for Brett’s one-day Kuranda tour that originates in Port Douglas with a pick up in Palm Cove, eliminating the need to pay for separate transport. It pays to look closely at the brochures. Gabi booked our tour with Brett’s excellent tour (see separate review) and the charge was put on our room. We have told friends and family about our wonderful stay here and some of them are already planning their visits. We will definitely be back!