The Belgrove, West Palm Beach, Autograph Collection

The room is amazing great view amazing service and pools and best of all one of employees at the pool named Ramon was the best he played soccer with my kid and ping pong talked about sports super nice I would definitely recommend coming here for family or friends.

All of the staff were amazing! Shanrique was so sweet, kind, caring and took good care of me and my son! The hotel was beautiful and spotless. The shuttle service is super convenient, especially since the hotel is off the beaten path and not is walkable to much. I hurt my finger during my stay, and one of the employees at the front desk wrapped my finger every day for me! Wonderful experience overall, we would definitely return!

I must admit when we come to FL we love to be near the water but we discovered this new property by default and what a pleasant surprise. It looks like the golf and tennis facilities could be a big plus but that is not on our radar. The multiple pools are wonderful and you can feel the newness of the property. The plus is that it is also an Autograph which we love the “vibe” of the Autograph properties. What was also appreciated was the pre-pandemic luxuries of turndown service and nightly chocolates….something we haven’t seen anywhere in the last few years either in the USA or international. Kudos and 5+ stars to Ryan/concierge who navigated us through several questions and couldn’t have been more of an advocate for the property and its brand. Also thank you to Jacob at the front desk and Jamaria at the cafe who was helpful in recommending her favorite cookie to me (and I love sweets)… We can’t wait to visit the property again. Our only possible helpful hints to anyone reading this review might be that because the property is landlocked it may get very hot in the summer and not have the ocean breeze cooling one down. The other issue I have is I wish the resort fee and mandatory valet fee would be combined in one fee. We do look forward to revisiting the beautiful new The Belgrove. It was a wonderful experience

Just an average property. Don’t spend $500 a night here. There are way better choices in the area like Singer Island properties with plenty of availability. And, as a lifetime platinum member with Marriott, I have experience traveling in FL and grew up here in Palm Beach. You have to credit the ownership for taking a huge risk at this location. And if you’re invested here, you need to get out and come back in ten years, or until they clean up the area. If you know anything about this location you probably wouldn’t “stroll” outside the wrought iron gate, even to get to the outlet mall, which I choose not to shop at anymore, preferring to drive the extra 15 min to the Gardens Mall. Any investor that tries to sell you on any property “nestled” along Lake Mangonia has never been here, is trying way too hard, and hasn’t ever had their marketing department here for a visit. You can “nestle” the hotel next to this lake, all day long and it still feels like you are isolated on a tropical island in Harlem. You are actually one half a mile away from the lake, because if you were closer you would have the smell of the polluted water wafting over the beautiful four pools. But if you like Harlem…welcome to a way over priced “resort” that tacks on a resort fee for being as far from a resort as the broken down cruise ship that sails to the Bahamas from the port near here. And the valet parking charge is a joke. Since you can’t fool investors that know anything about the area to buy here, you’re paying a premium to park on a paved swamp where I used to hunt. And as every local knows, you can park in the dirt nearby and save yourself $50. But they will ticket you for parking on their “private” property. Welcome to NY in FL. COME ON PEOPLE this is Palm Beach! Please tell me you don’t think that by buying the Marriott brand and advertising a “resort” in West Palm Beach that you can fool throngs of people to come here. You can’t drop a resort, much less a golf course, in the middle of the slums of West Palm Beach, put up a fence, hire an awesome chef and call it a resort. There is a reason why the property isn’t developed yet and why every golf course and club for the last 25 years has failed here! It sort of makes me feel sad for the employees who work extremely hard probably not realizing that management will drive them crazy trying to make up for the poor business decision to locate a way overpriced Marriott branded hotel in this location. Anyway…I got the feeling that I was secluded on a very nice tropical island. It is Florida. The palm trees are planted in perfect syncronisity around the pool and still have their support structures in place. If you know anything about this property, you know it’s shallow enough for barely a thin sand trap on the golf course. The ownership renamed the course Dutchman’s Pipe from Banyan Cay and are charging a way huge fee to join because it’s a course close to everything. But it still doesn’t stop them from having to bri

We came down to Florida for a 3-day stay. We had stayed at the other Marriott Autograph Collection hotel in the West Palm Beach area roughly a year earlier. We wanted to try this new facility. We read the online reviews. As is sometimes the case, online reviews can be inaccurate, but, in this case, they proved highly useful: the physical attributes are bright and shiny, however, a segment of the staff are clueless (sort of like a Keystone Cops routine), a fact that can affect your stay. For instance, when we checked in, Jeremy at the front desk forgot to offer us the personally-engraved water bottles that are one of the signature benefits of this hotel. We eventually realized his omission, having read the online reviews, and then went back to the front desk to pick up these beautiful momentos. Jeremy also told us at check-in that one of the two rooms we had reserved was not ready for occupancy, even though we had arrived around 4 p.m. in the afternoon, and that the second room would be ready in about 10 minutes. We waited for about an hour before the room was ready even though we asked Jeremy repeatedly if he could help. The rooms are nice. Being Platinum with Marriott allowed us to get an upgrade for one of the two rooms. Both of our rooms had balconies looking out towards the golf course. You cannot see the ocean from this hotel, but it is still nice to have a view. I did notice that there were small ants in the room. You have to go through a security gate in order to reach the front door of the hotel. No one had advised us about this in advance. The security is for a gated community, the Belgrove is only one of many properties within the gated perimeter. We had a visitor come to the hotel, we had to organize with her to get her through security. In addition, one night when we returned to the hotel the main road into the gated community had been, mysteriously, blocked off. The brightest spot of our stay was Eric, a concierge, who turned out to be somewhat like a beacon of light. When we ran into issues with the other staff, we always sought out Eric, who was typically able to straighten things out. He was polite, informative, and helpful (as well as being fluent in a few foreign languages). There were a few other nice touches for this place. The staff wear name tags that indicate where they are from, sort of like the staff at Disneyland. Many of the staff are from foreign countries, such as Egypt, Jamaica, and Germany. They offer a sort of "bicycle-built-for-two," which is actually built for 4 people, that you can pedal around with for free within the gated community. We had pleasant conversations with some of the staff. The situation regarding "complimentary" breakfast for Platinum, or higher, Marriott guests is confusing. This detracted from our stay. We had two rooms, but we were still only able to get breakfast for two of the three people in our party. And, it was not a full, all-you-can-eat, complementary offering,

My husband and I took a spontaneous trip to Palm Beach and stayed at the Belgrove Resort and Spa. It was only opened for 6 weeks so everything was sparkling clean. Although staff were still in a training phase everyone went out of their way to make us feel welcome and attended too. Special shout outs to the bartenders who remembered our names every day and to the pool attendants who were very courteous. Also a most special recognition to Jacob L. who was a front desk employee when our flight was unexpectedly cancelled after we had checked out of the hotel. He helped us resolve a multitude of issues. He had excellent customer service skills and problem solving abilities and he will definitely be an asset to your business. Thank you. Joanne R