55 Aira Hotel

Nebenhotel am Hauptbahnhof von Palermo, das alle positiven und negativen Aspekte eines Bahnhofsviertels mit sich bringt. Das Frühstück ähnelt nicht einem echten amerikanischen 4-Sterne-Frühstück, ist aber gut für italienische Kunden. Abendessen mit sehr kleinen Nudelgerichten, eher Verkostungen. Begrenzte Platzverhältnisse im Erdgeschoss, da Bar-Konditorei, Frühstücksrestaurant und Abendrestaurant dasselbe sind.

Bad experience. Very confused hotell staff. They gave us wrong and smaller hotell room. They couldn’t speak english so well. The hotel room and the corridor looked like it came straight from a Horror movie… the bed was very uncomfortable. . .

Probably the worst hotel I’ve been to. There were many things that were not up to standard and few points that outline that this accommodation does not even qualify for 4 stars as advertised: - We received completely different room from what we agreed and paid for online - Room was very old, small, dirty with loads of mould in the walls and ceiling - whole room was full of this smell which affected night sleep and comfort - the moment we returned back to “hotel” - smell was unbearable and at times, difficult to breathe - Housekeepers wouldn’t replace our bedsheets - they will just tuck it in even if they were dirty - Staff is rude, doesn’t speak in English even if they understand it what is asked. We missed our boat trip cruise because evening staff couldn’t guide us through with the questions we had from their own booklets that they advertised - we been informed to come back in the morning - the moment we came in the morning - we were told that this is too late and we should have consulted earlier, night before?? attitude was terrible and reception is not helpful at all We tried to talk to staff at reception but they weren’t helpful - simply pretended they don’t understand what we are talking about, especially elder gentleman This “hotel”, its condition of rooms and service level of staff is maximum 2*stars, how could you give yourself 4*? For bed and breakfast type of accommodation? Attaching pictures of your “4 star” hotel below: We demanded our money back as what we experienced is not what we been advertised for and been heavily misled into buying false product - this is illegal in so many ways, including unfair business practices, false advertisement, health and safety measures Still no contact from hotel or booking com Avoid like plague

All very friendly. Vincenzo, Noemi, Giuseppe, Selenia, Cetty, Little Sophia... Veramente, TUTTI! EXCELLENT!!! We have been traveling all around the world, and by far this hotel deserves more Stars than the ones allocated. Really we always look for a good location, and for a hotel with good reviews, regardless of how many Stars Hotels we have to pay for. There were not too many choices in Palermo. This hotel was close to the Train and Bus Stations. We could not find any flights due to the flights cancellations because of Volcan Etna decision to erupt unpredictably, therefore, we arrived at Palermo by bus. This hotel was close to the Bus Station, after so many hours in uncomfortable seats at Marino Bus, (next to a table seats where 4 persons could not stretch their legs in a long journey, from Bari to Palermo, shame on you Marino Bus, you should not sell table tickets in a journey where people need to sleep ,- more than 8 hours travel). Anyway, thank God! we found 55 Aira Hotel, no need to pray so the water does not stay in the sink when brushing your teeth. No need to pray so the toilet flush well. No need to pray so that you end up showering with water covering your feet. If we could give 10 Stars to 55 Aira, we will. 🙂

An appalling stay. Accommodation- A small dark room found at the end of a pitch black unlit corridor. I had to use my phone torch to identify and access my room. The bed was two singles pushed together and occupied most of the room bar a small cheap flimsy wardrobe and a desk. I had a small window looking out to a grubby central courtyard. No balcony. My bathroom was ok but there was no bracket to hold the shower hose. My lamp did not work and the lock and key mechanism of the door was failing. Facilities- The corridors were a grubby maze. The walls were all dirty and the flooring the cheapest of heavily worn laminate. There were bundles of dirty sheets lying around and areas filled with detritus such as step ladders, cardboard boxes and unused chairs. There are no communal areas to relax apart from some plastic tables and chairs in the cramped and noisy dining area. The main seating was plastic tables and chairs on the pavement outside that tried to draw in passing custom. Breakfast- Extremely awful. The coffee from a machine was undrinkable and I'll normally drink anything. Flies swarmed all over the food laid out. Location- Directly opposite the main train station on an extremely busy road with buses passing every few seconds. The walls of my room were paper thin and my solitary window single glazed. Needless to say the night was very disturbed. Staff- Unfortunately, as with much of Southern Italy the staff were a combination of indifferent, unhelpful and surly. Only if you are Italian will you be treated with any courtesy. They treat stranieri (foreigners) with contempt. The majority of the staff look as though they couldn't care or have given up on this establishment. They should be embarrassed to work here and the owner ashamed for they are not hoteliers. Summary- I was lucky in that my employers were able to move me to alternative accommodation at short notice. Anyone giving this excuse for a hotel more than two stars lives in a fantasy world. Do not even consider this place.