Paje Blu Boutique Hotel

Very good hotel if you like it a bit more quiet with less people. A great base to explore Paje and the rest of the island. The rooms were exceptional, with great ventilation and air conditioning. Food was very good quality, especially if you are fed up with the usual hotel buffets, only a la carte here which does take a while sometimes, but hey, we are in Africa. Talking about exceptional, the staff were next level, very friendly and alway helpful.

When we arrived here we couldn’t imagine what was about to happen, but unfortunately, the incident we had here overshadowed everything. In our first night here, we experienced a theft inside our room, WHILE WE WERE SLEEPING who stole our goods which value a considerable amount of money. It was a shocking and deeply disappointing situation, moreover that the hotel is saying now that we are suspicious and we might had arrange this incident. We spent three days going back and forth to the police, trying to understand how this could happen in what’s supposed to be a secure hotel. When we asked the hotel to take responsibility or at least show some accountability, they did the unthinkable: they blamed us. We were even told that we staged the theft ourselves, which was both insulting and shocking. Even if we saw together with the manager of the hotel the footage from the security cameras, they suggested us to check with the neighbors because they were problematic in the past, we saw how the area of the hotel is not secure enough (even if our door from the room had a issue on the very first day, just one security guard who is mostly staying at the front gate, not enough security cameras, multiple spots where anyone from the outside can easily jump the fence or walk in unnoticed, especially at night), they did not took any responsibility of the incident. And they still don’t realize and acknowledge the gravity of the incident: what could have happened if we had woken up during the break-in. If the intruder had been armed — and we were face to face — things could have turned violent. It’s terrifying to think that our physical safety was at real risk while sleeping in a place we trusted to be secure. What made it worse wasn’t just the lack of security, but the complete lack of professionalism and empathy. We expected support — instead, we were treated with suspicion. Not just for my comfort, but for my safety. The fact that we are accused now that we are involved in this robbery is a thing I cannot express using words. I cannot give 0 stars, because otherwise I would. PS. Below you will find the paper from the police, a picture from the security cameras with the thief having my backpack and a picture with me in that day before arriving at the hotel with the backpack