Les Sources de Caudalie

環境一流，設施高級完善，服務態度極佳。 預訂了尊貴房和雙人Spa為太太慶生， 酒店將我們房間升級至大套房，贈送了葡萄酒品鑒。 沒有用早餐，午餐品質極佳，本想預訂餐廳的米其林餐廳晚餐，但週一二休息。

非常棒 ，比黑堡強100倍的酒店

Nachdem wir zwei Wochen im Baskenland verbracht hatten, freuten sich mein Mann und ich auf ein Wochenende in der Umgebung von Bordeaux. Unser Freund und unser Buchungsagent schwärmten von dem Anwesen, das wir alle für spektakulär hielten. Leider endet es damit. Der Service war mittelmäßig, eigentlich unterdurchschnittlich für ein 5-Sterne-Hotel, das mit einem Weltklasse-Spa und einem Michelin-Sterne-Restaurant aufwarten kann. Das Personal schien nicht gut ausgebildet zu sein und es gab niemanden, der das Sagen hatte. Während unseres gesamten Aufenthalts erhielten wir falsche Informationen bezüglich der Verfügbarkeit oder des Fehlens von Reservierungen im Restaurant, Spa-Terminen usw. An einem besonders warmen Tag erkundigten wir uns nach der Klimaanlage in unserem Zimmer und erfuhren, dass die Klimaanlage im gesamten Hotel erst am nächsten Tag eingeschaltet wurde. Das stimmte nicht, da wir in dem mit einem Michelin-Stern ausgezeichneten Restaurant gegessen hatten, das wunderbar klimatisiert war. Unser Abendessen im Vignes war der Höhepunkt unserer Reise! Das Spa war nur zugänglich, wenn man einen Termin hatte, was uns beim Einchecken nicht klar gemacht wurde. Die Barkeeper und Kellner im Hotel und im Rouge kannten sich mit den Weinen und Zutaten auf der Speisekarte nicht aus. Auch beim Frühstück mussten wir jeden Morgen auf einen Tisch warten. Angesichts des guten Rufs des Hotels hatten wir mehr erwartet.

We just retuned to Les Sources De Caudelie for the 2nd time in 2 years and again, had a phenomenal time. This gorgeous resort is tucked away in the middle of a vineyard around a 20 minute drive from Bordeaux. The resort itself is fully complete from having an indoor pool and spa to 3 excellent restaurants. Their public sitting rooms and bars are all cozy and inviting. All of the buildings are made out of wood giving a look of elegant farmhouses. Bicycles are offered for free so that you can ride through the nearby vineyards. The rooms are located in the main building and in an adjacent building steps away from the main house. Our room was in the adjacent building on the first floor with a small terrace facing the pond and vineyards. It was there that we sat each night before dinner and had our wine and cheese. In fact, we loved this room so much on our first trip that we purposely requested a similar room when booking our second visit, and they found a way to give us the same exact room as before. Our room was spacious, with a sitting area and a very comfortable bathroom. The decor had a country French look to it and was kept immaculately clean during our 3 night stay. Turn down service was offered every night. As to the staff and service, wow!!! Every employee from the check in clerk, to the house keeping staff, to the restaurant personnel, were always so pleasant and eager to make sure we were having a good time. One of the evenings, we were in the lobby getting our key to go back to the room after a long day out, and mentioned to our friends that we forgot to buy bread for our nightly wine and cheese event. Well, 15 minutes later, one of the chefs from the restaurant, shows up at our door, dressed in his kitchen attire, with a freshly baked baguette!!! Les Sources De Caudelie is a definite 5 star gem that will not disappoint. We will obviously return.

Multiple service problems plagued our visit. The food was wonderful, the setting beautiful, and the nearby Smith Haut Lafitte winery is well worth a visit. But we experienced service issues from the time we arrived. Our rooms did not match our confirmed reservation, transportation arranged by the hotel did not show and made us late for our winery visits, etc. We enjoyed our meals and the grounds, but the problems created stress that no one wants on a special vacation at a top resort where you are paying for a 5-star experience.

This was the ultimate pampering weekend! Everyone at Les Sources de Caudalie was welcoming and friendly. We had some time in the spa, several wine tastings over the weekend and a 5 course tasting menu with wine pairing at the hotel. This was arrange for us through a travel company. As soon as you arrive you feel the tranquility of the place, with idyllic setting in the vineyard. The spa treatments were great and a lovely setting