Anonymer Benutzer
25. Mai 2025
I booked a 2-night stay at this hotel and was placed in Block 7, Level 17. The condition of the room was appalling—extremely dirty, with cockroaches in the bathroom, a persistent bad smell, a leaking sink, and a non-functioning air conditioner. It was completely unacceptable.
I attempted to cancel the second night due to these issues, but the hotel was unwilling to accommodate the request. Despite that, I decided to check out early and moved to another hotel.
Thankfully, Trip.com offered some compensation in the form of Trip Coins, but the damage was already done. This experience ruined our holiday and was incredibly disappointing for my entire family.
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