Hilton Garden Inn Baltimore/Owings Mills

Hotel wouldn't honor the breakfast that was paid for during booking, even though it was clearly on the receipt. Also, the thermostat in the room wasn't working, stayed on 80 degrees the whole time.

My experience was terrible. I told manager about the cleanliness and the shower not working properly. I hope to gain some type of compensation.

الفندق ممتازه ولنا زيارات قادمه في المستقبل من ناحيه الاسعار والنظافه والغرف ومواقف السيارات

The staff was very friendly and welcoming. The hotel was close to shopping in a convenient location. My room was clean. I would stay there again.

The hotel receptionist was awesome, the room was clean and large. The breakfast was warm and the overall stay was pleasant. I’d definitely stay again.

Room was clean I would not stay on first floor again they leave the music playing all night and way to loud

A quick overnight was easy for speedy check-in and resolved room entry issue. Quiet floor 4th.

The staff was very friendly and courteous from the time of check in until we left. Each staff member we encountered greeted us amd advised let us know if we needed anything..

Some people are very kind and nice. But someone wouldn't allow us to check in an hour earlier sayin rooms are still being cleaned but when we got there the room wasn't that clean, there was hair in the bathroom and it stank! But worst of the bad amenities and really really bad PLUMBING - when I was in the shower the drain is so slow and I was almost up to my knees I need to stop showering to wait fo the water to drain before I can Continue showering! I understand it's an old hotel but they gotta work on the plumbing and improve it before getting more customers!!!!!