Beste Wellnesshotels in Ottawa

Booked a signature suite for 3 adults and the room was perfect. It was huge and well-equipped. If you needed extra towels or amenities such as shower gel, you could get them from the corridor. There’s also a gym and a laundry room. Breakfast was included, which offered juice, fruits, cereal, and burgers.

Stayed at this hotel as part of a group booking for a conference. The rooms are hit and miss with some being old and in need of refurbishment and some being in better shape. A few hours after checking in I discovered bed bugs in my room. An employee came and verified that there were indeed live bed bugs, and said they would have a pest control company come and check the room the next day. In the meantime I was given a new room and one night's stay was refunded. They also offered to take a few items of clothing to be dry cleaned at their cost, and sent a note of apology. The staff were very nice, but my issue is that a) there were no mattress encasements on the mattresses of either bed in the first room. The mattresses just had a thin protector and then just a flat sheet (not even a fitted sheet). Encasements should be standard, especially in a higher end hotel! There was an encasement on the bed in the room I was moved to. b) There didn't seem to be any protocol in place for my luggage or other belongings. This risks moving the bed bugs from one room to another, and then into a person's home. I had the wherewithal to keep my luggage in the bathroom after I changed rooms to check for any signs of bugs, and to wrap everything in plastic bags before putting it in my car. I was able to wash and dry the clothing on high heat at home, but ended up throwing out the suitcase as a precaution. So that was $180 gone. Bed bugs can happen anywhere, I understand that, but a hotel this size really needs better protocols in place for what to do when it occurs.

Das Motel ist geplant, aber sauber, und das Badezimmer war gereinigt. Die Lage war großartig für unser Ziel, die Parlament Hill und die Umgebung zu sehen; wir konnten gehen und Kosten sparen. Das Personal war freundlich und hilfsbereit.