Hotel Sonia Otaru

Hotel Sonia Otaru Bewertungen

Hotel Sonia Otaru

1 Chome-4-20 Ironai, Otaru City, Hokkaido, 047-0031, JapanHoteldetails anzeigen
Hotel Sonia Otaru
Hotel Sonia OtaruHotel Sonia OtaruHotel Sonia Otaru
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1 Nacht

Gästebewertungen

8.7/10
Sehr gut
323 Bewertungen
Verifizierte Bewertungen
Lage9.1
Ausstattung8.3
Service8.6
Sauberkeit8.7
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Alle Bewertungen(323)
Positive Bewertungen(301)
Bewertungen mit Fotos/Video(122)
Großartiger Ausblick(42)
Köstliches Frühstück(29)
Entspannende Thermen(19)
Nahe an landschaftlich schönen Orten gelegen(13)
Ausgezeichnet für Geschäftsreisen(9)
Freundliches Personal an der Rezeption(7)
Merkwürdiger Geruch im Zimmer(6)
Gepäcklieferservice(3)
Negative Bewertungen(22)
Wee Loon
Standard Zweibettzimmer B mit Kanalblick-Nichtraucher
Aufenthalt im Mai 2025
Familie
8 Bewertungen
8.0/10
Sehr gut
Bewertung vom 8. Juni 2025
The best thing about this hotel is its location next to the canal. We booked a triple room with canal view. We can see the canal from our room. However, the furniture inside the room and also every where in the hotel are quite dated. My mum said, if anybody can remove the cupboards then that is even better. We parked our car behind the hotel. We were charge 1200yen for the use of the car park. Then there was a charge of 150yen per person for the onsen fee which was collected at the hotel regardless you use the onsen or not. The onsen is located at the central building. So the guests have to transfer to the central building at the 1st floor or 7th floor to get to the onsen. The onsen is quite basic, with only one pool. The laundry room is located at the level 1. Cost is 400 yen per wash and 200 yen per drying. The bad thing is, similar to other feedback online, one dry cycle is not enough - so it’s a waste of time (or money). Tried the lonia restaurant at the level 1 for dinner. It was quite decent although not the best.
Übersetzen
Antwort der Unterkunft: Thank you for staying at Hotel Sonia Otaru. We would like to thank you for your valuable opinions and comments. We are relieved that you were satisfied with the location of our hotel. The hotel has a retro atmosphere and is furnished with antique furniture. We hope you enjoy the antique atmosphere. Our hotel also has a natural hot spring. At accommodation facilities with hot spring baths, guests aged 15 and over will be required to pay a bathing tax of 150 yen per person per night in addition to the accommodation fee, regardless of whether they use the bath or not. We appreciate your understanding. Regarding the coin laundry dryer, if the laundry exceeds the appropriate amount, it may not be able to dry. We apologize for any inconvenience caused. We will continue to strive to improve our service. We sincerely apologize for the inconvenience, and hope you will stay at Hotel Sonia Otaru again if you are in the area. Hotel Sonia Otaru Reception
Gastnutzer
Standard Zweibettzimmer A mit Kanalblick Nichtraucher
Aufenthalt im Apr. 2025
Familie
11 Bewertungen
7.5/10
Bewertung vom 29. Mai 2025
The facilities and restrooms are relatively old, and during showering, the water temperature suddenly drops. There is also a shortage of parking spaces.
Übersetzen
Antwort der Unterkunft: Dear Guest, Thank you for staying at HOTEL Sonia Otaru. We appreciate you taking the time to share your feedback with us. Your review is highly appreciated and it will be taken into consideration. We keep working hard to make the accommodation more comfortable for the guests. When you travel to the Otaru area in the future, we sincerely hope that you will consider our hotel for your stay. HOTEL Sonia Otaru
Dalichau
Standard Zweibettzimmer A mit Kanalblick Nichtraucher
Aufenthalt im März 2025
Paar
3 Bewertungen
5.0/10
Bewertung vom 24. Apr. 2025
Canal view is essentially a view of a massive loud road with the canal behind it. Rooms are old, dated and smelly with an entrance door and windows where you need to bend down to enter and see through. Not sure this is even legal! Pillows that are an insult to beds! Wi-Fi doesn’t work! Don’t get fooled by the nice lobby. Onsen consists of just one basin, so the photos are quite misleading! Everything else is probably one of the worst hotels we have stayed at. Only upside is the nice service! They even smiled when we complained about the room!
Übersetzen
Antwort der Unterkunft: Thank you for staying at Hotel Sonia Otaru. However, we regret that there were a number of aspects that did not meet your expectations, such as the height of the guest room entrance and the size of the pillows. Regarding the facilities, there are some areas where it is difficult to improve immediately, but we will take your comments into consideration in the future so that we do not waste your words. Our only saving grace is that we were able to receive positive feedback regarding the staff service. We hope that you will consider our hotel as one of your options next time you visit Otaru, and give us the opportunity to make up for it. Hotel Sonia Otaru Front Desk
Gastnutzer
Standardzimmer mit zwei Einzelbetten, Nichtraucher
Aufenthalt im März 2025
Paar
29 Bewertungen
6.5/10
Bewertung vom 2. Apr. 2025
Old hotel plus hygiene a bit problem. Some black stain and blood stain on bedsheet ,dust on desk and others area,, l have very allergy nose , will not return to stay.
Übersetzen
Antwort der Unterkunft: Thank you for staying at Hotel Sonia Otaru. We would also like to thank you for taking the time to post your review of our hotel despite your busy schedule. We apologize for any inconvenience caused to our guests due to the stains on the bedding and the stains in the guest room. We have taken great care in cleaning to ensure that our guests have a comfortable stay, but we are very embarrassed by this. We will share your comments with our staff and make improvements. Thank you very much for posting your valuable opinion and review. We hope that you will visit us again in the future. Hotel Sonia Otaru Front Desk
AnnYuki_Wood
Suite (Queensize-Bett) (Nichtraucher)
Aufenthalt im März 2025
Reise mit Freunden
5 Bewertungen
9.0/10
Großartig
Bewertung vom 1. Mai 2025
The location is good and convenient. Will stay there in my next trip to Otaru.
Übersetzen
Antwort der Unterkunft: Thank you very much for staying at Hotel Sonia Otaru. We would also like to thank you for taking the time to post your review of our hotel. The hotel's greatest attraction is its convenient location, close to JR Otaru Station and right in front of the Otaru Canal. We are truly happy that you enjoyed your stay to the fullest. Your request to stay again is our motivation for the future. We will continue to strive to improve our service so as not to disappoint our customers. We look forward to welcoming you again. Hotel Sonia Otaru Front Desk
Julia369
Comfort Zimmer mit zwei Einzelbetten, Nichtraucher
Aufenthalt im Febr. 2025
Paar
30 Bewertungen
10/10
Hervorragend
Bewertung vom 11. März 2025
The nice hotel in very central location just at the canal. Hotel has vending machine, washing machine and onsen. Downstairs is very nice cosy cafe and grill restaurant. Rooms are very clean. We enjoyed our stay.
Übersetzen
Antwort der Unterkunft: Thank you very much for choosing Hotel Sonia Otaru from among the many accommodations available. Our hotel's greatest appeal is its convenient location right in front of the Otaru Canal and within walking distance of tourist attractions, as well as the fact that we have a hot spring on site. We are very happy that you had a comfortable stay at our hotel. We hope that you will choose our hotel again when you visit Otaru. All of our staff look forward to seeing you again. Hotel Sonia Otaru Front Desk
Anonymer Benutzer
Barrierefreis Deluxe-Zimmer (2 Betten) (Nichtraucher)
Aufenthalt im Febr. 2025
Paar
6 Bewertungen
6.0/10
Bewertung vom 4. März 2025
location is good , room environment normal . Pillow wads too same , look like not to normal sleeping pillow , it’s come from sofa (square pillow)
Übersetzen
Antwort der Unterkunft: Thank you very much for staying at Hotel Sonia Otaru. We would like to thank you again for taking time out of your busy schedule to give us your feedback. However, we are sorry to hear that you did not feel very comfortable during your stay. We have prepared the same pillows as usual in each room, but if you need additional pillows, please let us know at the front desk and we will do our best to accommodate you. We regret that we could not meet your expectations during your stay this time, but we hope that you will have another opportunity to stay with us at Hotel Sonia Otaru. Hotel Sonia Otaru Reception
Lonny_k
Standardzimmer mit zwei Einzelbetten, Nichtraucher
Aufenthalt im Febr. 2025
Alleinreisender
6 Bewertungen
9.5/10
Wunderbar
Bewertung vom 22. März 2025
Overall I had a nice stay here. They upgraded me to a room with canal view for free. The room was really comfortable. Only downside was it’s located quite far from the station. It took 15 minutes to walk to the station, which was quite a hassle with the snow. The restaurant was quite nice but expensive.
Übersetzen
Antwort der Unterkunft: Thank you very much for choosing Hotel Sonia Otaru. We would like to thank you from the bottom of our heart for your kind words of praise. We are delighted that you enjoyed your stay with us. Thank you for your valuable feedback. If you ever have the opportunity to visit Otaru, please do not hesitate to visit Hotel Sonia Otaru. We look forward to seeing you again. Hotel Sonia Otaru Front Desk
Globetrotter & Hiker
Standard Zweibettzimmer A mit Kanalblick Nichtraucher
Aufenthalt im Jan. 2025
Paar
12 Bewertungen
8.5/10
Sehr gut
Bewertung vom 28. Febr. 2025
I had a pleasant one night stay at Hotel Sonia. The hotel's location was excellent, situated in front of the Otaru Canal and within walking distance to shopping and dining areas, as well as the train station (though snowy conditions made it a bit tricky). While the hotel lobby looked modern, the room interior felt outdated. Note that late check-out comes with a 2000 JPY per hour fee, so plan accordingly. Overall, it was a decent one-night stay.
Übersetzen
Antwort der Unterkunft: Thank you for staying at Hotel Sonia Otaru. We would also like to thank you for taking the time to post your review of our hotel despite your busy schedule. Our hotel is located about a 10-minute walk from Sakaimachi Street, a major tourist spot, making it a convenient location for sightseeing. On Sakaimachi Street, you can enjoy shopping for sweets from famous restaurants such as LeTao and Kitakaro, as well as eating Zangi and seafood. This is a spot that you should definitely visit if you come to Otaru. We are very happy that we were able to help you with your sightseeing and that you had a comfortable stay at our hotel. We will use your valuable feedback about the hotel as a reference for the future, so we hope you will choose our hotel again when you visit Otaru. Hotel Sonia Otaru Front Desk
Grace
Standard Zweibettzimmer B mit Kanalblick-Nichtraucher
Aufenthalt im Nov. 2024
Familie
1 Bewertungen
10/10
Hervorragend
Bewertung vom 19. Dez. 2024
That’s very convenient place and easy access to many places .. either for foods or viewing .. just perfect locations and friendly staffs ❤️
Übersetzen
Antwort der Unterkunft: Thank you very much for choosing Hotel Sonia Otaru from among the many accommodations available. Our hotel has good access to tourist attractions, and we are confident that we can assist you with your trip to Otaru. We are also very pleased to hear that you found our staff friendly. Although our English is not perfect, we hope that our conversations with you will become part of your travel memories. All our staff look forward to welcoming you again. Hotel Sonia Otaru Front Desk
SPOKOKP
Superior-Zimmer (2 Betten) (Nichtraucher)
Aufenthalt im Nov. 2024
Paar
6 Bewertungen
10/10
Hervorragend
Bewertung vom 9. Febr. 2025
Will stay here again if I visit there, Recommended call a taxi to the hotel, street is slippery and take a while for a walk but worth to stay, th view and location is perfect for the carnal
Übersetzen
Antwort der Unterkunft: Thank you for staying at Hotel Sonia Otaru. It is about a 10 to 15 minute walk from JR Otaru Station to our hotel, but we understand that it may be difficult to get around while carrying baggage and the footing is poor. There is a taxi pool at Otaru Station and a taxi phone at our hotel, so please feel free to use them if necessary. Also, depending on the weather and whether there are any vacant taxis, it may take some time. We appreciate your understanding. We hope you will use our hotel again. All our staff look forward to welcoming you. Hotel Sonia Otaru Front Desk
Gastnutzer
Superior-Zimmer (2 Betten) (Nichtraucher)
Aufenthalt im Nov. 2024
Paar
9 Bewertungen
10/10
Hervorragend
Bewertung vom 16. Jan. 2025
Directly opposite tje Otaru canal and near the canal cruise. Great views.
Übersetzen
Antwort der Unterkunft: Thank you very much for staying at Hotel Sonia Otaru. We would also like to thank you for taking the time to post your review of our hotel despite your busy schedule. Our hotel is located right in front of the Otaru Canal, so you can enjoy the beautiful view of the canal from your room. This great location is the hotel's greatest attraction, and it has been well received by our guests. We would be grateful if you would choose our hotel again if you visit Otaru again. We look forward to seeing you again. Hotel Sonia Otaru Front Desk
Gastnutzer
Standardzimmer mit zwei Einzelbetten, Nichtraucher
Aufenthalt im Nov. 2024
Familie
20 Bewertungen
6.0/10
Bewertung vom 24. Dez. 2024
Closed to scenic spot, with onsen, but the hotel is very old styled.
Übersetzen
Antwort der Unterkunft: Thank you very much for staying at Hotel Sonia Otaru. We would also like to thank you for posting a review. We are very pleased to hear that you enjoyed the view from your room and the hot springs. Our hotel consists of three buildings: the existing north and south buildings and the new main building. The building differs depending on the room type, so we hope you will enjoy the new main building next time. We hope you will come and stay at Hotel Sonia Otaru again when you visit Otaru. Hotel Sonia Otaru Front Desk
Gastnutzer
Standard Zweibettzimmer A mit Kanalblick Nichtraucher
Aufenthalt im Apr. 2025
Paar
3 Bewertungen
8.0/10
Sehr gut
Bewertung vom 6. Mai 2025
Hotel is well located along the canal. Good for short stay if focusing on walking around the area. Enjoyed the onsen - indoor and outdoor. The hotel furniture is dated but overall is clean. If you're tall you'd likely have to be careful entering main door and toilet (if staying in South wing). If driving, there's limited parking facilities in hotel (¥1,200). Need to use nearby paid parking. Times is the cheapest at ¥900 for 24hrs.
Übersetzen
Antwort der Unterkunft: Thank you very much for staying at Hotel Sonia Otaru. We sincerely appreciate your kind words of praise. We are very happy that you enjoyed your stay with us. Please note that there are coin-operated parking lots in the neighborhood that are less expensive than ours. Our parking lot charges 1,200 yen and you can come and go as many times as you like. We would be happy if you could choose the one that best suits your schedule. If you have a chance to visit Otaru again, please do not hesitate to stop by Hotel Sonia Otaru. We look forward to seeing you again. Hotel Sonia Otaru Front Desk
Koorisu
Comfort Zimmer mit zwei Einzelbetten, Nichtraucher
Aufenthalt im Dez. 2024
Paar
9 Bewertungen
10/10
Hervorragend
Bewertung vom 22. Jan. 2025
pleasant experience and great customer service
Übersetzen
Antwort der Unterkunft: Thank you very much for staying at Hotel Sonia Otaru. All of our staff would like to thank you for your comments and words of praise. We are relieved to hear that you were satisfied with your stay and that you experienced no inconveniences. We are also honored that you were pleased with the service provided by our hotel staff. We will continue to strive to provide services that will satisfy all of our guests. All of our staff look forward to welcoming you again. Hotel Sonia Otaru FrontDesk