Gastnutzer
2. Dezember 2024
I reserved a standard room for more than € 200 per day for 5 days to visit one of the most famous Xmas markets in Europe. The room they gave us was dreadful. The last renovation was probably in the 90s. Terrible smell of humidity, cold room, missing pieces of furniture, horrible bathroom. It was one of the worst experiences I have ever had in hotels, especially for a 4* one. Simply dreadful!!! When I asked reception, they said that it was what I had reserved. For more than €200 per day for a 4*, they simply can't offer such appalling room for anyone. Terrible hotel !! Restaurant is also very bad. Nice staff, though. Run for the basic room. The receptionist said they have 10 terrible rooms ( called standard) like this one. Probably for the guests that will never return.
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