Numa l Topp Apartments

I love how the hotel is close to a few different public transit stops, several places to eat, have a drink, or have coffee, and shops for necessities. The room was spacious and clean and the property management was responsive and fixed the minor issue we had right away. What I didn't like is that the elevator was out of order (they did have someone available to help carry our bags but I have mobility problems), and the locks on the windows were pretty worn out. Also, people at the bar and restaurant downstairs would talk loudly and shout at night, which made sleeping difficult. I would stay here again in a heartbeat, though.

Love the location. Easy to get on public transport. Very walkable to everything. I think the best area to be in. Loved all the dining, grocery and tourist attractions nearby. Would definitely stay again. Only downside was the elevator was broken the entire 9 days we were there and we had to go up 5 long flights of stairs. This was communicated to us prior to arrival so we were ok with it and made so. The unit itself was spacious and perfect for a extended stay. Great washer dryer with buttons in English, so it was easy to use. Highly recommend.

Fantastic amenities. Great added touches of welcome treats/snacks. Staff were very helpful and accommodating (housekeeping). Great location.

The place is comfortable and impeccable. The location is great. The cleaning staff do a great job. However, the WiFi network was down during my entire stay, and the lift was not working almost every other day. Although I was given a discount for this, this was extremely inconvenient for a business stay. The lift being down so frequently is also not good for people with disabilities.

The apartments have NO functional WiFi or internet service. They are advertised as having “free WiFi” but I have not had proper internet in the 14 nights that I have stayed here. Management offers a 15% discount on affected nights or a reimbursement of unused nights if I choose to leave early. Neither option adequately compensates me as a guest, and the hotel management refuses to be accountable for its poor/non-existent internet service.

The apartment was spartan but the bed quite comfortable, and sofa, kitchen etc fine. But it was quite stuffy and hot. The outside temperature was about 85degrees Farenheit during the day. A room fan or ceiling fan would have been helpful. The casement windows would only open a few inches. Internet cut out one night- very frustrating. Staff was responsive by text. Easy to check in and out. Lovely neighborhood.

The apartment was equipped with everything needed for some days stay, although it was advised not to cook any meals due to the ventilation system (a visit from the fire departement would be very costly). The neighbourhood is really nice, with restaurants and shops nearby.

WOULD NOT RECOMMEND! Unfortunately I will never stay here again. The room was nice, easy to check in and we had everything we needed. BUT while we were on our way back to the hotel about 11:30 PM the fire alarm went off. We stood outside and froze for maybe 20 minutes (the others had been there even longer), before securitas came and we were told that it was due to a faulty fire alarm sensor and everything was in order now, so we could go to bed… We go to bed, and the fire alarm goes off once more. This was not very pleasant in the middle of the night. Then it goes off AGAIN (no. 3) at 02:30 in the morning, even though we were told once again that everything was now in order. After this it was difficult to sleep. We were debating on going home in the middle of the night because we didn’t wanna keep waking up to the loud alarm. This was supposed to be a cozy, romantic trip for us (we rarely sleep in hotels and rarely travel on holiday). Customer service was absolutely AWFUL. First I spoke to Numa on the phone, who informed me that I had to send an email, and then I would be compensated for the burden. But when I got in touch with them by email, they were very brief in their responses and said approximately "No. You will not receive compensation. Done with the matter". Very unprofessional. expect that several of the others that evening have also had to argue with them on the phone/email.