Oriental Hotel Universal City

Best hotel location for families to visit USJ. Reception service is excellent and helpful. There is room for improvement in terms of cleanliness inside the room. For example, the cups being placed inside the room were not very clean with residuals, for 2 consecutive days. Overall a good hotel to stay.

Service is bad. Do not expect the service to be that of the usual Japanese hospitality. Otherwise, consider staying for pure utility purposes. We checked in at around 4:00pm on 16th September and were standing at the reception, waiting for the staff to finish their conversation before we thought it was appropriate to check-in . We were not greeted, and we were served by a Mr S at the reception. He was rude, examined our European passports like an immigration officer because our Asian appearance did not seem to "match" our nationality, we were eventually just handed an Ipad to choose options ourselves because his English was poor and did not try to communicate. His attempt at service was below par, and showed lack of respect and courtesy. In fact, we were actually able to converse in basic Japanese, but because he did not attempt to talk at all, we did not assist. Definitely not the kind of service one would expect anywhere, especially in Japan, and especially where family and couples come here for fun and joy! You would definitely feel a big change and drop in service; this was the last hotel on our trip having stayed at various places in Japan. There are many other customer's comments on this website that said that service at the hotel was bad, and they were in fact true. Despite the hotel's responses of improving their training there clearly were still room for improvement. Given that the hotel was just within a few minutes of the park entrance, consider staying at the hotel for pure utility purposes and nothing more. Staff clearly thought the same and didn't bother to make guests feel at home as most guests are probably here to spend majority of their time at the theme park. I would not stay here again as there are many other options around the area, and I could easily choose another hotel to try, booking just 2 days in advance of my trip. Room facilities were slightly old, but reasonable. They compensated this by providing extra toiletries such as make up remover etc. Washroom and bedroom was generally decent. Vending machine, microwave and ice are available on each floor at the end of the corridor. A family-type utility hotel.

Very nice location and so many restaurants around the hotel. The room is very clean and I love the breakfast so much