Holiday Inn Osaka Namba, an IHG Hotel

The staffs are easy to communicate and very hospitable. We definitely love the location! Overall great experience

Great and nice place. Donki is no more than 100 meter from hotel.

Good location short walk to dontonbori area with lots of food and shopping, always crowded. the train station is walkable but need to look for exit 15-B for elevator option. water and towels are provided. no space to open luggage though. clean and ok price to stay at convenient location. no laundry room but there is safe in hotel

Cleanliness My check in experience was bad, I checked in at 3.30pm and in the first room (room no 1028), the floor light below the bedboard socket was left open and filled with a thick layer of dust. The shampoo and conditioner bottle was not cleaned after use. I was shocked by the room offered to us. I went down to the front office to show them the photos of the room (refer to attached photo). The staff changed to another room (room no 1223) and the condition was the same DIRTY! I got 1 of the staff to come up and look at the room cleanliness and she agreed it was unacceptable. She apologised and said she will help to change to another room. I requested her to check the room thoroughly before making me do the checking for her. By 5pm, I finally got a room and the bathroom ventilation above the bathtub is filled with a THICK layer of dust too ! (refer to the attached photo). Front Desk Service On 27th November evening, my family approached the front desk to inquire about the service and reservation to deliver our luggage to Kansai Airport. The front desk recommended KDS and INFORMED us not once but 3 times that NO reservation is required despite us confirming with them. On 28th November 10.30am when we brought our luggages down, the front desk staff told us it cannot be done if we didn't make a reservation. I tried to explain to the staff that we were informed the previous night that NO reservation is required, we just need to bring our luggage down before 11am. The staff couldn't speak and understand English well. Another staff approached, these 2 elderly front desk staff couldn't speak proper English and couldn't understand. I requested for an English speaking staff to communicate with us. At that moment we were in panic mode as it was 20mins away from getting a reservation to send our luggage to the airport and nobody could help us. Then 1 of the staff approached Sasayama Takami and apparently she could speak and understand English but she was unwilling to help. She was standing at a corner staring at the computer when she could obviously hear the commotion between us and the 2 poor English speaking front desk. We were told to reserve the luggage one by one when we have a total of 4 luggages which we find ridiculous! So I approached Takami San for help but she was not interested. I was furious and told her I would like to complain to the manager in charge, she was nonchalant about it and told me to write in to the general inquiry email. I insisted I would want a specific general manager name and email. Her rudeness was beyond acceptable, she wrote the email and left it on the desk without getting back to me. What kind of customer fronting service is that? She does not look young so I assumed she is a very experienced front desk staff. Was alarmed by such unprofessional service! First, she chose to be a bystander without coming forward to resolve the communication struggle we have with the 2 elderly staff. Secondly, when I approached her to help, she showed an uninterested face. Delivery to airport service should be a frequent request is it not? Could not comprehend such an easy simple request they could not understand and help customers? Worst of all, you have a staff that chose to be a bystander and not come forward to help! Holiday Inn is under international IHG group, would you be able to accept such kind of treatment?

Great hotel.

Nice and clean hotel, walkable distance to shopping areas and very near to food district, Lawson is just down the street, with a huge donki just 5 min walk! Will stay here again if we visit Osaka!

The amenities supply was great, staff at the front desk are great as well, same goes to the location. The only issue we had was that our door is not closed when we came back to the hotel room. We were in shock, so we called the front desk to ask if anything went wrong that they need to leave the door unlocked. However, there was no return call to give an explanation. Probably the cleaner has forgotten to close the door, luckily nothing went missing.

Nothing to complain and we were there just to sleep.

Location wise is excellent. Our room is nice but the restaurant for breakfast is not so good. It is very crowded. Also as on the last day, we had to check out at 6:30 due to an early flight. As we have paid all breakfast throughout the stay, they won't be able to make a refund or were willing to pack some bread for our breakfast.