Grand Hotel Italia

酒店位置非常接近市中心，非常方便。接待處職員非常友善，主動提供詳盡遊覺資訊。房間及洗手間寬敞舒適。早餐亦相當豐富 非常推薦

There is nothing “GRAND” about this hotel! The location is great but it was awful. The rooms were dingy and small, and the showers dinky and slippery. The woman at the front desk must hate her job because she was far from helpful and was very rude. When we told her that the air conditioning was not working , we confronted her with the fact that it did, in fact, work in one of our 2 rooms but not in the other and she shrugged and said that there was nothing she could do. We insisted and then she turned to a big panel of buttons next to her desk and pressed some and it went on. She blatantly lied that she had no control over it and then controlled it. The room cooled down very soon afterward. We believe they are trying to save money at our comfort’s expense but the hotel is not cheap! It was pricey and terrible. The breakfast was so so but nothing was replenished even though we went early in the breakfast period. NO one refilled the coffe pots or put out fresh cups when they ran out. The place was shabby in a bad way and no one was helpful at all. We have stayed in lovely hotels in Italy but this was terrible. Orvieto was lovely and the location was ok but that’s the only positive I can state. A rip off! And the beds were hard as steel. Terrible

Great location- central & quiet. Lovely spacious light modern room on top floor with fabulous views. Modern bathroom that needs holder in shower for toiletries. Plenty of storage & comfortable bed. Wifi kept dropping out. This is a four star hotel that should have reliable & very secure wifi throughout. Urgent need of upgrade. Very good breakfast with plenty of choice & quality. All staff friendly & helpful.