Extended Stay America Select Suites - Orlando - Conven Ctr - Sports Complex

Receptionist is not accommodating at all. Place smells from cigarettes and ****. Main door won't open. Bathroom door handle falls off. Towels with blood on them. Stain and smell from sheets. Place is disgusting.

Good location and no services, price is too much too. Only good for the conference.

中國估計找不到這樣的酒店， 沒人打掃衞生，垃圾要自己收拾， 沒人更換洗刷用品，浴巾要自己去前台換 房間沒有吹風機，不能開窗户，成天一股悶味 最可怕的是前台晚上10：00到次日9點不在，前台關門狀態， 洗手盆下不去水，説是週一到週五有人來修，我們住一週走了也沒見人，裏面都是各種黑人，臟亂差之最 訂的時候有早餐，第一天早上等了很久沒見早餐，也沒處問早餐幾點開始，因為前台不在，世界最差住宿體驗

I have stayed in a few Extended Stay America hotels and have had a pleasant stay. Not here. Staff has no sense of urgency; it’s like pulling teeth to get any service. No bellman’s carts available, no hair drier, and none of the kitchen amenities were available. The front desk employee was unkempt, wearing a wrinkled green t-shirt with the hotel’s logo on it. The lobby was sad looking. The bathroom and kitchen need a major overhaul. The bathroom vent was rusted and dirty, the ceiling had water stains on it and uneven texture, the drain was old and gross, there were cracks on the wall, chipping paint and one of the bathroom towels had a hole in it. The refrigerator had stains all over the door, the microwave was peeling and rusty on the outside and the turntable a size too big, and the stove top was unusable. The electrical outlet was gross. I would never ever stay here again and suggest you don’t either.

Wanted to make sure that your company is aware of an amazing super star employee that manages this location. Manager name is Rebecca she has a wonderful customer service skills and goes above and beyond to make sure that the customer has a pleasant and memorable experience. I will be referring everyone that some about a great hotel to book at in the Orlando fl area . Big thank you Rebecca for being that special person that takes pride in assuring the customer has a great experience!!!!

My family and I have been staying here for a while and we really enjoy it here. The staff are great and friendly. The amenities that are included with your stay are great. We will be sad when we leave here but we do very much enjoy being here. It is close enough to SeaWorld that you can walk there if you wanted to, and close enough to Disney property that you can usually get there in about 30ish minutes driving.

The manager Rebecca made a short stay the worst thing anyone could have experienced. I am never going back stay there again. As long as there are unprofessional people like her in the hospitality people will not receive quality services. I paid my rental fee and never received Quality customer service. I think she was being discriminate. I am a black woman and thus she feels like I should be subjected to it.

This was the worst experience I’ve ever had at a hotel extended stay, or other, the hallway, spelt like urine I was assured that would be fixed. I cannot get towels. I’ve waited since 9 AM. April 4 for linens there’s no covers on my bed. I have no towels to bathe with. I get back to the room at 8 o’clock at night still no linen for my bed no towels and now I’m told that I have to wait to receive any of this. I have school-age children. They need to take a bath need to lay down and go to bed. I would like my money back. This is the worst place I have ever stayed and I would never recommend this to my worst enemy.

I would never recommend this hotel. There is no breakfast even though they say they do and post pictures. Sometimes not even sugar for coffee. Very very poor, dirty, short staffed. It looks like a ghost town. Pictures don’t reflect reality.