Murray Arms Hotel and Seafood Restaurant, Orkney

Beautifully decorated hotel serving very good food but disappointed by the way complaints were handled. We had some issues during our stay with our room not being cleaned despite being out of our room from 10.30am until 8pm. When we returned the following day at 3pm, to a still uncleaned room, the hotel manager informed us that staff had until 4pm to do housecleaning. No explanation or apology was offered although the manager was aware the room had been missed the previous day. Also had some issues dining in the hotel. While we enjoyed excellent service on one evening, on a second evening we had a wait of 90 minutes for food to be served and then had to send one meal back as cold. The dining room was cold and we overheard other diners complaining to staff about the temperature. The meal was then not invoiced correctly and we waited around while the hotel manager asked us to list what we had eaten and drank. There was no apology or recompense for the poor dining experience. Another issue was the light sensor in the bathroom. The windows in the bedroom didnt open so we had to keep the bathroom window and door open to cool the bedroom. The light kept coming on during the night interrupting sleep. Unfortunately, the light issue and poor customer service from the hotel manager mean we wouldn't choose to stay here again.

Excellent hotel homely comfy and excellent restaurant some of the best food we’ve had. Staff are absolutely amazing. Suzanne was wonderful and looked after us. Smashing family all in all and would definitely return. Thank you so much for making our stay enjoyable

Beautiful, modern rooms. Ours had a lot of natural light from skylights but by night we had blackout blinds in the bedroom. The bed was comfortable and the room also had a digital TV, Wi-Fi and tea and coffee making facilities. Breakfast was good and the bar and restaurant were excellent, especially if you love fresh seafood.