Stayed here as a family of 4, my son having joined us after our stay at the nearby Manoir des Sables as a family of 3. We chose to switch to the Hotel Cheribourg for the 2 floor family room with sofa bed and our stay at the Manoir des Sables was so awful that our first thought upon entering our room at the Cheribourg was that we should have stayed there the whole time instead – BUT our opinion changed rather quickly! There was no issue with needing parking for 2 cars. I had already thought to ask for extra towels while checking in (the family room originally only had towels for 2) The Wi-Fi password was visible at the reception desk, and we were provided with a little pamphlet outlining the on-site activities. No info on the on-site restaurant or their menu, no info on the supposed included access to the Manoir des Sables private lake. 2 of us did a quick walk-through to locate the pools (towels were available by the indoor pool area) and game room. There’s a bar area by the outdoor pool but it was rather cold and drizzling when we were there, so it wasn’t staffed (not sure if it normally is), and the outdoor pool was deserted. Because of the drizzle we didn’t adventure to check out the petting zoo. The room was carpeted but the bathroom had been renovated and was clean. The sliding bathroom door was a pain to lock, a small wood handle had been added as an afterthought. The cable-only tv (no smart technology) had several channels. Things started to go downhill when we realised that to be able to open up the sofa bed, we’d need to move the tv stand – the room is poorly thought out, the sofa bed should really be on the wall where the chair is – guest shouldn’t be expected to move actual furniture to use the room! Further, with the sofa bed open, and with the tv stand pushed aside, it’s hard for anyone to access the bathroom. At about 3AM my husband and I were woken by a repetitive tapping sound, we couldn’t locate the source and eventually fell back asleep until it woke us again at around 6AM – this time we figured out that the sound was coming from WATER LEAKING IN THROUGH THE WALL-MOUNTED AIR CONDITIONING UNIT AND SOAKING THE BED DIRECTLY UNDERNEATH IT, the same bed where my daughter was sleeping! Who knows how many times this had happened before and what condition that mattress must be in! We were packed, checked out, and on our way to breakfast by 7AM – the clerk at the counter said she’d have maintenance take care of it, but no compensation for the inconvenience was offered. She probably isn’t authorised to do anything herself, but the overall lack of care and pro-active customer service by both the Cheribourg and the Manoir des Sables (owned by the same company) that we stayed at is very disappointing.
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