The Grange Hotel

The location of property next to usually busy road to connor. It has ample parking space. There is one restaurant inside the property with non veg speciality in-case you are super hungry and want to give it a try. The room allocated to us was as per booking but there is a catch - they mentioned that the stay for kids is free but they still charged inr 500 per day towards extra bed. This is something very strange the reception manager was not found friendly towards the concerns reported as if he is least bothered. Even they charged extra for heater 500 per day extra and that can be understood the rooms are more of heritage rooms with no ac or fans. The reception manager is not found at his place even when a call is made at 7 am. I would rate the overall family stay experience as average

The stay was amazing and peaceful the staffs were soo helpful and polite the cottage vibe gives the whole ooty experience the food from the nearby restaurant was also delicious. The stay was amazing and peaceful. The staffs were soo helpful and polite. The cottage vibe gives the whole ooty experience. The food from the nearby restaurant was also delicious. Rooms were clean and well maintained. Hot water was constantly available.

Location is good but very average hotel in terms of interiors and service, except parking everything was ordinary, not suggested.

We had booked “cottage” category room in grange hotel upon reaching the hotel, we were showed our room and we were not all all satisfied with the room as it was completely different from what was shown in the pictures while booking. The front desk team denied to change our rooms. Few mins later, we realized that the washroom was filled with “worms”, informed the front desk team but nothing was done to fix it. Overall an unpleasant stay, not recommended until these issues are fixed.

This was my first trip as a family. The 3 of us, my 6 month old daughter, my wife and myself checked into the hotel at around 7pm. The first thing you notice about the hotel is its close proximity to nearby markets. Having travel-led thoroughly both professionally as well as personally in north east india, i know a thing or two about hotels, having stayed from 7 star hotels to dingy and rickety rooms. The moment i entered the hotel premise, i got confused by an absence of hotel staff. There was no uniformed security person. When i reached reception, it was a single *** at the counter. After checking in, we were shown to the room where we carried our luggage with help of our driver. It was very cold at that time. The hotel has no air conditioning. When we asked for room heater, it was available for 500’per day. We took it it was cold for our baby. Feeling hungry, when we inquired about room service, we were told that we need to pay at in house restaurant, collect the bill, give the bill at reception and food will be delivered to our room. We did as advised. At night, i didn’t feel safe. There were guests at two ends of the front corridor who kept talking till late night. The main door to the corridor kept hitting itself due to the wind. We passed the night. Next day at evening, we checked out of the hotel and shifted to the gem-park ooty. I checked out 1. 5 days earlier. As bills were already paid, i didn’t bother complaining.

My recent stay at the Grange Hotel was disappointing, to say the least, and I feel compelled to share my experience. Here's a breakdown of the issues I encountered: Staff and Service: I was met with lackluster service upon arrival. The room I booked lacked proper ventilation, and when I inquired about it, a staff member dismissively told me I would "get used to it" after 30 minutes. Additionally, when I asked if the windows could be opened to alleviate the issue, I was assured that someone would return with a ladder to assist me, but no one ever did. Room Quality: The hotel advertises certain rooms as "Luxury," yet my room had no ventilation system in place. It's misleading to label a room as such when basic amenities like fresh air are not provided. Cleanliness: The hygiene standards were below par. The blanket provided for the extra bed was clearly unclean, with a noticeable odor and dust, suggesting it hadn't been laundered. This is not only unpleasant but also raises health concerns. Night Staff: The demeanor of the night staff was particularly off-putting. They came across as unprofessional and intimidating, which is not the level of hospitality one expects from a hotel. Dining and Parking: The absence of a dedicated restaurant within the hotel detracts from the exclusivity and convenience one might expect. The nearby Junior Kuppana overwhelms the hotel's parking facilities, further inconveniencing hotel guests. In conclusion, the Grange Hotel has the potential to be a fantastic destination, but it is currently let down by poor management and substandard service. It's disheartening to see such a promising property fail to deliver on its promise due to these issues.