Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group

We stayed in the presidential suite for 2 nights in March 2025. The hotel is on a higher level with a good amount of space surrounding it. There is a nice lawn in the back, a small garden, and open space where they do a bonfire. There is a small children's play area, game room and spa. The area is nice & quiet. All the rooms are in the main building which also has the restaurant, bar and a small counter selling some local art. Hotel lobby is nice with high ceiling. The hotel staff is very helpful. The suite had a fairly large bedroom, with good firm mattress. The living room was big but was cluttered with a lot of old furniture which didn't make sense, and got in the way. The bathroom was rather small but functional. Most of the controls (switches, TV and fan remotes) were non-intuitive, e.g., the light switches were in unexpected places, we had to call for assistance to figure out how the fan and TV remotes worked, etc. But, the good thing is everything mostly worked. The electrical outlets were few and inaccessible, so we had to ask for an extension cord, which they provided after a long time. The restaurant is inadequate for the guests, so it gets crowded and we had to sometimes wait for a table. The bar was not very crowded but service is very slow, and we had to work had to get attention from the staff. Overall, we had a good stay despite some small inconveniences.

We stayed in Fortune from 01.03.2025 to 03.03.2025. Our Stay very pleasant. Hotel staff provided elxcellent service. Restaurant very good serving excellent dishes. We liked it. They made original Ooty tea especially for me. Excellent memories.

We had the Deluxe room with the hill view. Our check was smooth and we had an early check in as requested . Monica at guest relations welcomed us with garlands and helped with check in. The bed was very comfortable and large enough to fit me , my husband and my 10 year old. The pillows were very comfortable and of different consistency which we loved. The linens were super clean. The room was well stocked. Buffet breakfast is good but you need to be early else there is a wait time. There is complimentary hi- Tea at 5 pm with snacks . The staff are courteous and very obliging. The whole hotel has an old world charm with modern facilities. We will be visiting again.

Welcoming staff Especially the chef Anand who catered for us personally. Good food. Rooms were comfortable......very spacious. Wonderful view at night Bonfire was a must ☺️ Daily Evening cocktail was little quick get away. Had a horse ride also in the morning.......made the whole trip memorable as I am a horse lover

Excellent place. Great people and caring service. Christmas Eve dinner was organised very well.. with good choice of menu and lavish desserts. They employ locals which is a wonderful thing and they suggest the best options when it comes to sightseeing and their travel concierge is excellent! All in all a time well spent

We had a trip to Ooty with our family for 7 days and stayed in Fortune Resort Sullivan Court for all days. This is our second visit in this hotel. The experience in this Resort has been really good from the beginning till the last day. All the staff members are really very humble and very helpful. They all have a smile on their face which was really good. The service here is very good. The pianist Uncle Mr George played piano in the evening and he is really wonderful. All our song requests were also played by him. He taught my 5 yrs old daughter to play piano. She really loved it. All the staff members in the restaurant really very good. Very welcoming and kept on providing with very good service throughout. I would like to give special thanks to the people from restaurant: 1. Nandeesh ji- Very good and child friendly, 2. Shelly, 3. Prithvi, 4. Uttam, 5. Chef Deep Mitra, 6. Dawa, 7. Hariharan ji, 8. Chef Raja, and 9. Sumit Mandal. Yes, lastly I would like to say that the food here is excellent. They have really very good spreads. Veg and non-veg food was really very very good. The bakery items were equally good. My favorite was banana cake and carrot cake. The dessert used to be always good. Allover really beautiful and great stay.