The front desk staff were really helpful with my late arrival and check-in time. They were also very helpful with securing a taxi for me to my conference venue.
However, at 08:26am on a Tuesday morning 13th June during breakfast buffet, one staff walked across the room querying me as to what my room number was while I was having breakfast. I was extremely offended by this as no one else was asked this question on all 4 days I attended breakfast buffet. This has not been a thing in other hotels I’ve visited and it also did not help that I was the only black person in the room when this happened.
I think that particular staff needs to be trained on how to properly approach paying customers without offending them in the process. Also I expected the facility to at least have an iron and ironing board to straighten clothes.
These incidents aside, my stay was lovely and wonderful.
Übersetzen