The Inn & Suites Omaha Near Zoo

Lobby seemed clean, my room seemed clean, but the hallways were FILTHY and the breakfast had little variety with eggs running out long before the 6-9 am time frame ended. Just very disappointed.

Terrible stay. Unpleasant experience with dirty room, dirty shower. Hair all over the shower. Disappointed. The walls and room furniture broken. I felt uncomfortable and unpleasant.

The place was absolutely terrible. Mold on the ceiling, paint, paint on the floor. Floor boards coming up and holes in the bathroom walls. Slight odor came with room.

Lesson Learned We made a last minute road trip to Omaha Nebraska, to visit the #1 ranked Zoo in the nation, i have always researched everything about our trips and had a schedule. This time i winged it, and it was terrible. 1) I made last minute hotel reservations based on location. The hotel was closest to the zoo. 2) When I picked my room and booked it. I booked a 1 bed room (king bed) for 2 adults and locked in a price. 3) I was given a room with 2 beds and the receptionist didn't know what the price I locked in was. So when I gave him my money that is what he charged me, instead of my change back. 4) We had to ask for the TV remote. 5) There were no blankets/comforters on the beds only sheets. We had to purchase cozy throws at the gas station. 6)

Staff was very friendly and helpful when needed. Reasoning for the low rating: this hotel was interesting… it was not the safest or cleanest environment and it was constantly noisy. We had bright blue/purple lights blasting into the bedroom from outdoors which couldn’t really be filtered out. Our tv continued to turn on, change channels, Change volume, throughout the night (assuming another room had the remote from our tv, as we did not have a remote to turn the tv on and needed to get one from the front desk.). Many individuals hanging around the premise who may be living there at this point - saw into some rooms which were stuffed full with stuff - which is okay and we are happy they have a place to be, however, maybe the hotel shouldn’t be advertised as a hotel anymore… doors were being slammed all night, children directly outside our door though late hours of the night, no mirror in the bathroom, glass in the carpet, big hole for maybe a AC unit in ceiling, 1 roll of toilet paper which was just seated on the back water tank, messy/not clean breakfast area (I.e. spilled food, drink), broken shelf in the shower… Again, staff was friendly and kind and it was a good location for the activities we did , but wouldn’t recommend this spot for a family or those wanting a restful nights sleep.

Carpet stain in the room it says its a smokefree hotel and our room smelled like cigarettes