Pousada dos Quatro Cantos

The old restored mansion creates a lovely impression as you arrive with the mature garden inside the walls, the welcoming reception area, the breakfast areas inside and out, and interesting art & curios everywhere. Erika had arranged for us to park our rental car in the garage next door for which we were grateful. It is in the artistic neighbourhood with cafes and live music. We enjoyed the breakfast in the morning. It seems that since the 2019 reviews things are not working as smoothly anymore. We had booked a Deluxe Double room, and confirmed it, but we clearly didn't receive one (room 117). Room 117 is not at all like the rooms in their photos of Deluxe Double rooms. The room felt as though it might have been the servant’s quarters in ages past. Our room was an awkward, narrow, cramped room with a queen bed and a twin bed squeezed in to create a family room. The Balcony was narrow and tiny with half of it an alcove housing the A/C compressor for what seemed to be several rooms. The compressor was exactly 6 feet from my pillow with the sound buffered only by a single sheet of window glass. I know it sounds unbelievable so I will attach a photo of it. The air conditioner was mounted directly above our bed and blew noisy cold air on us. We couldn’t turn it off as it was a hot and humid night and very stuffy in the room. The bed only had a single top sheet with no blanket to help brace us against the cold. Between the noise and the cold we finally gave up on sleep and decided to get an early start on our driving day. We decided to pack before breakfast, and that’s when we found out that the shower only ran cold water at 7 a.m. I have since found the photo of our room on their website and it is billed as a room for 3 people. I was very disappointed as I’d had email exchanges in advance to ensure our room was what I’d booked. After my confirmation of a Deluxe Double room from *********** I received an email from the Pousada saying my “economic room” was reserved. I immediately emailed them to ensure that the room would be Deluxe Double inside the main house as we’d reserved. The response, "they’d made an error, our room would be the Deluxe Double". It was not. That would have been the time to tell me honestly that they couldn’t accommodate us as reserved and I could have easily found something more suitable elsewhere. Our bookings almost never have a problem but I guess you can’t win every time.

Tuvimos una estadía increíble y se agradece la buena atención y espacio que tiene uno en un lugar muy acogedor. Se presta para viajes de parejas con ganas de tener un lugar de uno. Gracias a todos el personal, buenas habitaciones y un desayuno de lujo.