Ktima Faki, Olympus Mountain Accommodation & Retreat

The outdoor environment is very nice. You are really in the middle of the woods and the pool is nice... However, the positives end here. This is definitely not a 4star boutique hotel in any way. The photos of the rooms are misleading. We booked a triple Superior Suite and were surprised by how small it was and inconvenient. It did not even have a closet or plugs available (only 1). We asked if there were other rooms available and they offered to move us to another room (at an extra charge) which was more spacious but... the lock on the door was not working and it had to be fixed while we were there, the air condition could not be shut off by the remote control we had to use the electrical switch board, at some point it did not have warm water, it was INCREDIBLY DIRTY! The bathroom was dirty, the sheets were dirty, the decorative pillow cases had probably never been cleaned. Also they do not make the bed... Instead they just threw the blanket over the bed so it is not apparent that they have not made the bed. The hosts are not rude but definitely not warm or welcoming. The staff is completely unprofessional. They really do not know how to run the business, I definitely do not recommend this place. With the total cost we paid we could have booked MUCH BETTER OPTIONS. Extremely expensive for what it offers and horrible service/attitude. I was misled by the high scores on reviews but after my experience I went through the reviews again and unfortunately, it is one of the few times that I can relate with the negative ones.

We booked this property for a two-night stay in mid-May 2022, having enjoyed a pleasant stay there five years earlier. We had to pay for both nights in advance but were happy to do so, based on the experience of our previous stay. Κtima Faki is an event venue (wedding receptions etc.) with guest room accommodation attached, located on the lower slopes of Mt. Olympus, just outside Litochoro. When we arrived at the property on a Thursday afternoon, we were surprised to discover the front gates closed and, at first sight, chained and padlocked. The gates were not in fact locked but when we gained entry and drove up to reception, we discovered that no hotel staff or management were present and that at least two thirds of the total guest rooms were under substantial refurbishment by a team of foreign workmen, who spoke only limited Greek. A telephone call to the number given in the booking information was not immediately answered but we persuaded the construction foreman to contact the owner/manager. He was instructed to show us to our room, on the understanding that someone from the hotel would arrive within five minutes to greet us. The room we were shown smelt strongly of drying plaster and when trying to recall the booking info we discovered that the WiFi signal was very poor. There was no evidence of any other guests in residence, and in view of the total absence of any hotel staff and the isolated location, we did not feel comfortable staying in a property where we risked being the only occupants once the construction workers had left for the evening. Nor did we wish spend two days on a partial construction site. Not five, but almost fifty-five minutes after our arrival, and while we were contacting the booking service we had used to make the reservation, someone from the hotel appeared, assured us briefly that everything was in order, but then left to make a prolonged telephone call. By this time, we were feeling decidedly uncomfortable and contacted the booking service to inform them that we did not wish to stay in the property and to request a refund. We received conflicting information from two different customer service representatives, but decided to leave anyway and look for alternative accommodation, in the hope that we would receive either a full or partial refund. The booking service contacted us later to advise that they were unable to negotiate a refund with the hotel proprietor and suggested that we try to do so ourselves directly. We do not think this worthwhile, but we believe that it was extremely unprofessional behaviour to accept a booking for a period when it was not able to provide either a pleasant and relaxing environment or an acceptable level of service. Interestingly, the booking service staff informed us that the accommodation was listed as homestay accommodation, which was not correct. We are posting this review so that any potential guests for Ktima Faki will take time to check that all construction work has been

The site is very dense with too many bedrooms, resulting in a noisy environment especially near the swimming pool. The restaurant cannot cope in the evening. We have had bad experiences not aligned with a "4-star rated boutique hotel/resort" as described in Google: pork souvlaki and steaks not cooked at the centre, bread basket coming from an earlier table with one piece already eaten and a Greek salad with little feta and no olives. The service is not professional and disappointing. We booked an executive suite as a family of 4 and the room was a lot smaller than on the pictures with not enough space to dry towels, resulting in a humid atmosphere. To be honest, this was the worse place we stayed at since we arrived in Greece where we have been used to excellent service, food and accommodation, paying a lot less. Definitely not recommended.

Καταπληκτική τοποθεσία μέσα στο δάσος, πολύ ευγενικοί κ εξυπηρετικοί όλοι, από το παιδί στη ρεσεψιόν μέχρι το κορίτσι στο σέρβις. Ο περιβαλοντας χωρος ηταν περιποιημενος κ το εστιατοριο ειχε πολυ νοστιμο φαγητο κ λογικές τιμές. Στον χώρο της αυλής υπάρχει μποστάνι κάτι που είναι πολύ όμορφο όμως πολύ κοντά υπάρχει περιφραγμενο μέρος με ζώα παραγωγής τους που δυστυχώς δημιουργουν δυσοσμία στην ατμοσφαιρα κυρίως στη πισίνα αναλογα και τον αερα που φυσαει. Η πισινα ειναι ομορφη ομως τα μαξιλαρια σχεδον σε ολες τις ξαπλωστρες ηταν φθαρμενα κατι που δεν αρμοζει στην εικονα ενος 4αστερου ξενοδοχείου. Ως προς την διαμονή κλείσαμε το superior απο το site τους γιατί είχε την καλύτερη θέα από ότι έδειχναν οι φωτογραφίες όμως όταν φτάσαμε εκεί μας εξήγησε το παιδί ότι το δωμάτιο μας δε θα είναι εκείνο όμως ένα άλλο που θεωρείτε κ εκείνο ίδιας κατηγορίας όμως δεν είχε την ίδια θέα. Τηλεφωνικά το πρωι της ίδιας μέρας έκανα την επιβεβαίωση της κράτησης διευκρινιζοντας ότι έκλεισα το δωμάτιο με τη θέα και δεν με ενημέρωσε ότι δε θα είναι το ίδιο κάτι που θα προτιμούσα να το ξερω καθώς αυτός ήταν ο κυρίως λόγος που επέλεξα το ξενοδοχείο. Κατά τα άλλα το δωμάτιο αν κ λιγο μικρο ήταν πολύ καθαρό και πολύ άνετο το κρεβάτι. Τα αρνητικά του ήταν κάποια λερωματα στους τοίχους που είναι εμφανή από βαλίτσες μάλλον, στο μπάνιο λείπει μια επιφάνεια καθώς το μόνο που μπορείς να χρησιμοποιήσεις για να ακουμπήσεις κάτι είναι ο νιπτήρας όμως νομίζω ότι δεν υπήρχε κ χωρος για αυτό, η πόρτα εισόδου έχει η μισή τζάμι κ μπαίνει φως το πρωι μόλις βγει ο ήλιος, ζητήσαμε μια πετσέτα για αυτό κ μας βοήθησαν αμέσως όμως παρόλα αυτά φεγγίζει το πρωι.. , τέλος το μπαλκόνι μας ήταν σχεδόν ένα με το διπλανό οπότε όταν καθόμασταν εκεί ίδια στιγμή με τους διπλανους ήταν σα να ήμασταν όλοι μαζί.. Το πρωινό δεν είχε ιδιαίτερη ποικιλία και δεν μας εντυπωσίασαν οι γεύσεις, υπήρχε ομελέτα και αυγά όμως τα σκεύη δεν τα κρατούσαν ζεστά κάτι που δεν τα έκανε πολύ ελκυστικά. Γενικότερα μας έμεινε καλή εντύπωση απλά με καποιες "διορθωσεις" θα μπορούσε να είναι καλύτερη!