Wyndham Hotels in Olímpia

Hi there! I´m sending this message as a last resource, hoping that it will find it´s way to higher management in Latin America or Brazil since I was unable to talk to local management (there wasn´t anyone available for that during my 5-day stay!). I´ve recently stayed at the Wyndham Olimpia Royal Hotel in Olimpia, São Paulo, Brazil with a large part of my family and friends, to enjoy a bit of family time. As we arrived, we had a pleasant check-in experience and that was as far as the good experiences went. Arriving at the room, we found out that the baby cot we requested was not in the room. I called reception and requested it again. Nothing. Got out for dinner and arrived at my floor arround 10pm, still without a cot in the room. On my way to the reception, I found out thru a housekeeper that the cot was requested TWICE to the wrong rooms, she had changed it TWICE along the day. We were glad that the hotel provided a small kitchen area, suited to heating and preparing baby food and formula. It had a standad procedure where you had to request that the area was cleaned as demanded (strange but OK) so I requested that the area was cleaned so that I could use to prepare my son´s meals. It took 4 (FOUR) days for someone to go up there and clean the kitchen and remove the trash (that stunk the whole hallway). After several atempts over the phone and personally on the reception counter with different employees, I gave up, went to the market and bought the things I needed in order to do it within my own room. The lack of attention, specially to a baby´s needs, was shocking. On one ocasion, there was VOMIT on my floor´s hallway. I saw it on the way down to the restaurant at arround 7am and personally notified reception about it. I had breakfast, spent the morning on the pool and as i returned to my room to get ready for lunch arround 12pm, it was still there. The hotel had great infra-structure and an incredible pool area, great bar, but with not enough waiters. We practically had to beg for service and wait sometimes for over an hour to get a drink. And I´ll tell you, we would of have spent twice as much, maybe even more, had we had a decent service. I asked to talk to the manager and explain my case, specially about the baby´s kitchen issue and was told that NO manager was available. So i left my mobile number at the reception and asked that he/she gave me a call when possible. I have left the hotel, without even knowing the manager´s name. Overall, the hotel is was very good, but the service in ALL areas requires better attention to training. The hotel staff seems lost at all times, without knowing how to direct the requests or solve the guests issues. I would like to receive a decent reply to my complaint and not a generic one. I'll glady talk to local management explaining all my issues, but please DO SOMETHING ABOUT THIS. As I said, this is my last attempt. It was a very, very far experience from what I expected of a 4 star hotel. DS